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When a customer checks out as a guest, they provide billing address and credit card number. It’s not unusual for them to make a mistake in entering their billing address (transpose digits, misspellings, etc) which then causes the credit card to be rejected. Currently there’s no easy way for the customer to simply make an address correction – the system tells them that there is now a duplicate order, and they have to go back to the home page and restart the order.
Is there a way to make this type of correction to the order easy for the customer to do without forcing them to recreate the order?
I may not be understanding what you are saying so let me ask a question:alber99 wrote: ↑Fri Oct 18, 2024 3:03 amOC 3.0.3.2 default theme
When a customer checks out as a guest, they provide billing address and credit card number. It’s not unusual for them to make a mistake in entering their billing address (transpose digits, misspellings, etc) which then causes the credit card to be rejected. Currently there’s no easy way for the customer to simply make an address correction – the system tells them that there is now a duplicate order, and they have to go back to the home page and restart the order.
Is there a way to make this type of correction to the order easy for the customer to do without forcing them to recreate the order?
If their payment gets rejected then why would Opencart tell them they have a duplicate order? How could that be? Also the cart shouldn't be cleared so if you go back to the shopping cart all items should still be there.
The typical thing is if a payment doesn't go through properly the order would be recorded under "missing orders" but the customer would only see the error (response) from the payment processor. It sounds like your payment processor is doing something wonky.
What payment processor are you using?
Mike
cue4cheap not cheap quality
Is that really what happens?
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I don't know, ask the OP.
They wrote:
"which then causes the credit card to be rejected. "
and then
"Currently there’s no easy way for the customer to simply make an address correction – the system tells them that there is now a duplicate order, and they have to go back to the home page and restart the order."
So that is why I asked the OP for clarification.
No one knows without the OP saying more. Or someone maybe can make a good guess.
Mike
cue4cheap not cheap quality
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