Post by keithdarr » Tue Dec 05, 2023 2:22 am

I have been getting customers stuck at the checkout. That is kind of an important step and I'm sure most sales are lost with items in carts. The problem they are having is with the shipping options and payment options.

I want to have it so customers just come to my actual store and pickup the items in person and pay only with cash. That is the only option that I want, so users should not have to put in an address or make selections when they are online selecting the items they want to purchase.

How to I get rid of those requirement? I tried to change the product to shipping required -> no. But when I do that the payment option of "Cash on Delivery" (which I changed to "Cash on Pickup") is not available and the user has no option of payment. One thing affects the other. So I have shipping require->yes on my products right now.
Last edited by keithdarr on Fri Dec 08, 2023 10:38 pm, edited 1 time in total.

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Post by ADD Creative » Tue Dec 05, 2023 7:12 pm

I don't think you will be able to do what you want without modifying the code. Have you searched the marketplace for a extension that does what you want?

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Post by paulfeakins » Tue Dec 05, 2023 8:41 pm

keithdarr wrote:
Tue Dec 05, 2023 2:22 am
I want to have it so customers just come to my actual store and pickup the items in person and pay only with cash. That is the only option that I want, so users should not have to put in an address or make selections when they are online selecting the items they want to purchase.
Not a great idea because you'll get loads of orders, either by accident, or from malicious competitors to tie up your stock and they never turn up to buy.

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Post by keithdarr » Tue Dec 05, 2023 10:13 pm

Thank you for the feedback. I tried an extension that was supposed to make a payment method that allows "pickup in store / pay with cash." It would only show up when I had "require shipping" under products set to yes. The problem is I am in a cash only industry and there is no shipping at this point.

Can't there be a default shipping / payment method so that users don't have to put check a radio button on a pop-up window? A preselected option - checked=true; type thing would help, at least for shipping.

I tried to change the "Cash on Delivery" labels to "Cash on Pickup" but that shipping option only shows when there is shipping required = true on products.

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Post by paulfeakins » Wed Dec 06, 2023 7:05 pm

keithdarr wrote:
Tue Dec 05, 2023 10:13 pm
Can't there be a default shipping / payment method so that users don't have to put check a radio button on a pop-up window?
Yes that's how OpenCart works by default, so are you using a dodgy theme like Journal?

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Post by keithdarr » Wed Dec 06, 2023 10:50 pm

Paul, I understand that people out there malicious. Thank you for pointing that out. This is my first store and I haven't thought about things like people and how they act yet.

I'm using the default template that comes with OpenCart. I installed the platform 4.0.2.3 fresh and just started tweaking things on the front end.
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Post by ADD Creative » Thu Dec 07, 2023 1:03 am

I don't think that 4.0.2.3 does automatically select the shipping and payment options as used to happen in 3.0.x. It seems a bit of a step down in usability.

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Post by keithdarr » Thu Dec 07, 2023 1:57 am

I'm actually glad if they need to select the payment option. I have two: pay with cheque or pay in cash. I got the pay in cash option by changing the label of the Cash Upon Delivery, standard option. It is that or an extension and I have not been able to get extensions to work right yet. (I've only been messing with the OC platform for like a week now, so I am a newbie.)

Still If I can get rid of the need for their shipping address, it would be the way that I am trying to achieve. So I'm not quite there yet.

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Post by paulfeakins » Thu Dec 07, 2023 8:32 pm

keithdarr wrote:
Wed Dec 06, 2023 10:50 pm
I installed the platform 4.0.2.3
I would probably go for 3.0.3.9.

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Post by SohBH » Thu Dec 07, 2023 9:05 pm

How about shipping required -> no
Bank Transfer changes to "Cash on Pickup"

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Post by keithdarr » Thu Dec 07, 2023 9:19 pm

Thanks I'll give that a shot and see.

Believe me I like 4.0.2.3 so far (this is my first store so I really don't have anything to compare it to). I have a working store and am very happy with the progress that is being made with everyone's help.

I certainly wouldn't have been able to cross off as many things, on my to do items on my list, if it weren't for your help.

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Post by keithdarr » Thu Dec 07, 2023 10:02 pm

Yeah, it doesn't make sense to me. I tested a checkout using bank transfer first with no changes. That worked just fine. Then I changed the labels to Cash On Pickup and went to try it out and the check-out wouldn't complete. All I did was change some labels.

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Post by SohBH » Fri Dec 08, 2023 4:22 pm

Providing an address is a requirement for Cash on Delivery orders. It is working as intended.

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Post by keithdarr » Fri Dec 08, 2023 10:32 pm

Ok. The system is working like it is designed. I don't have a problem with that. I just need a payment option now for the Shipping Required = Yes products other than the Pay by Cheque / Money Order. I was having problems where those were not completing, so I was working on that problem. I think that is solved. See my other post about Sales Not Completing. I got some help on that one.

I'm still working on this problem.

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Post by keithdarr » Fri Dec 08, 2023 10:38 pm

I was able to use the Bank Transfer changed the label to Pay in Store In Cash. I'm happy.

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