Post by SelfSus » Thu Nov 23, 2023 9:00 pm

Hey Guys.

I'm looking for something along these lines.

A backend customer rating module. This is specifically for in-house staff to rate customers on various scores.
We (not just ourselves but online retailers in general) generally have really great customers who are exceptionally happy with the efforts we put in to our level of service, this can be borne out in a brief glance at a companies Google Reviews.
I'm looking for one in reverse, that we can use internally to rate customers, for internal and promotional use.

We are all sitting on a db of xyz customers, in that db we have Golden Egg customers, Mailchimp does this very well where you can select to send to a specific segment of your audience, I want to be able to do this with our customers.

Examples:
How the customer treats / speaks to staff. Customers that value and treat staff well get a higher rating by the staff member.
Amenable to changes / replacements. When issues arise due to seasonal crop failures / shortages are the customers understanding or not.
Reasonable or Over demanding. When we are unable to fulfill a request how reasonable are they.
Customers that respect our time. There are customers that are genuine in emails/calls and customers that are tire-kickers.....

Linked to order frequency. I much prefer the order frequency as these are the return customers that believe in the company and pay the monthly bills.

The rating can be a 5 star rating similar to the Google rating or a 1-100 rating.

It would be nice to be able to pull a list of these Golden Egg customers to offer them first dibs on limited items or a better / seasonal discount etc.
i.e. Ratings of 4.5 and above or 90 and above are selected for X promo
Customers that are rated above X are offered a discount / special when interacting with staff.

It would be nice to have a colour change / star rating on the backend when we are accessing their information / order history / etc

The staff member that issues the ratings needs to be recorded with a reason.

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Post by paulfeakins » Fri Nov 24, 2023 12:20 am

SelfSus wrote:
Thu Nov 23, 2023 9:00 pm
I'm looking for something along these lines.
Have you searched the marketplace and been unable to find such an extension?

If so better post this in Commercial Support Forum and pay a dev to build it.

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Post by SelfSus » Mon Dec 04, 2023 3:29 pm

Yeah Paul thanks, I've had a look but can't seem to find anything.

Was hoping that if there is something out there that the Dev would chime in.

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Post by paulfeakins » Mon Dec 04, 2023 11:00 pm

SelfSus wrote:
Mon Dec 04, 2023 3:29 pm
Yeah Paul thanks, I've had a look but can't seem to find anything.
Did you use Google to search the marketplace using the "site:" operator?

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Post by SelfSus » Thu Dec 07, 2023 6:53 pm

paulfeakins wrote:
Mon Dec 04, 2023 11:00 pm
SelfSus wrote:
Mon Dec 04, 2023 3:29 pm
Yeah Paul thanks, I've had a look but can't seem to find anything.
Did you use Google to search the marketplace using the "site:" operator?
Hi Paul.

Not sure what you mean?

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Post by IP_CAM » Thu Dec 07, 2023 8:03 pm

Whatever may exist in the Extension Section on such, it would most likely not fit your Journal Theme anyway. :D

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Post by paulfeakins » Thu Dec 07, 2023 8:30 pm

SelfSus wrote:
Thu Dec 07, 2023 6:53 pm
Not sure what you mean?
Put this at the start of a Google Search for extensions and you might get better results:
site:https://www.opencart.com/index.php?rout ... /extension

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Post by SelfSus » Mon Dec 18, 2023 3:01 pm

IP_CAM wrote:
Thu Dec 07, 2023 8:03 pm
Whatever may exist in the Extension Section on such, it would most likely not fit your Journal Theme anyway. :D
errrm.. I don't use Journal.

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Post by IP_CAM » Mon Dec 18, 2023 6:49 pm

Well, sorry then, you're using Nitropack, and it has some Journal-related Code, like:

Code: Select all

// Journal compatibility
var journalCartElement = document.querySelector("body > .mobile-container.mobile-cart-content-container");
if (journalCartElement != null) {
cartOverride(journalCartElement, 'nitroJournalCartSideMenu')

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Post by paulfeakins » Wed Dec 20, 2023 8:46 pm

SelfSus wrote:
Thu Nov 23, 2023 9:00 pm
This is specifically for in-house staff to rate customers on various scores.
It's a great idea by the way, but it's the sort of thing that is often kept in a CRM rather than the ecom. platform.

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Post by SelfSus » Mon Jan 08, 2024 3:07 pm

IP_CAM wrote:
Mon Dec 18, 2023 6:49 pm
Well, sorry then, you're using Nitropack, and it has some Journal-related Code, like:

Code: Select all

// Journal compatibility
var journalCartElement = document.querySelector("body > .mobile-container.mobile-cart-content-container");
if (journalCartElement != null) {
cartOverride(journalCartElement, 'nitroJournalCartSideMenu')
Correct, we run Nitropack.

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