Post by Peicho93 » Wed May 24, 2023 4:57 pm

Hello, I'm having trouble receiving an email once a new order is placed, and to find out what the order is, I have to enter into the admin panel every time, which wastes time and keeps me from knowing if I have a new order. I tested as a customer and received a notification for an accepted order as well as the order being processed and all others, I also tested from the admin whether I will receive an email for a new user and it works, in general all notifications work only the notification for a new order does not work
Currently my Version is 3.0.2.0
I will very happy if someone could helps me to fix this issue, Thanks

Newbie

Posts

Joined
Wed May 24, 2023 4:33 pm

Post by paulfeakins » Wed May 24, 2023 6:59 pm

Peicho93 wrote:
Wed May 24, 2023 4:57 pm
I will very happy if someone could helps me to fix this issue, Thanks
It's a very common problem, have you searched the forum first?

And if you're after paid help then the Commercial Forum is the place to post.

UK OpenCart Hosting | OpenCart Audits | OpenCart Support - please email info@antropy.co.uk


User avatar
Guru Member
Online

Posts

Joined
Mon Aug 22, 2011 11:01 pm
Location - London Gatwick, United Kingdom

Post by SohBH » Wed May 24, 2023 7:45 pm

Since the problem seems to be isolated to new order alert email and not related to SMTP configuration, I would recommend considering a clean installation of Opencart 3.0.3.8

Business Web Development | Content Creation | Analytics and Reporting | SEO


User avatar
Active Member

Posts

Joined
Mon Nov 02, 2020 12:01 am
Location - Malaysia

Post by Peicho93 » Thu May 25, 2023 4:25 pm

paulfeakins wrote:
Wed May 24, 2023 6:59 pm
Peicho93 wrote:
Wed May 24, 2023 4:57 pm
I will very happy if someone could helps me to fix this issue, Thanks
It's a very common problem, have you searched the forum first?

And if you're after paid help then the Commercial Forum is the place to post.
Yes I serch the forum and did not find the answers, could you help me ?

Newbie

Posts

Joined
Wed May 24, 2023 4:33 pm

Post by paulfeakins » Thu May 25, 2023 7:33 pm

Peicho93 wrote:
Thu May 25, 2023 4:25 pm
Yes I serch the forum and did not find the answers, could you help me ?
You could email info@antropy.co.uk or post a paid job in viewforum.php?f=88

UK OpenCart Hosting | OpenCart Audits | OpenCart Support - please email info@antropy.co.uk


User avatar
Guru Member
Online

Posts

Joined
Mon Aug 22, 2011 11:01 pm
Location - London Gatwick, United Kingdom

Post by ADD Creative » Fri May 26, 2023 7:18 am

Check that Alert Mail has Orders checked in your settings. Check the mail_order_alert Event in enabled.

www.add-creative.co.uk


Expert Member

Posts

Joined
Sat Jan 14, 2012 1:02 am
Location - United Kingdom
Who is online

Users browsing this forum: No registered users and 252 guests