Post by May85 » Wed Mar 29, 2023 7:20 pm

Hello
I have this problem
I can't change order status, I can't send emai from admin and I can't complete an order in the front end..
system gives me a general "error"
nothing else

thanks for help

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Post by by mona » Wed Mar 29, 2023 7:41 pm

My car is broken. It doesnt start, I cant turn the engine and the lights dont work?
How to fix ?
The first question would be make and model, in our case OC VERSION

You can check with your host if they changed anything.
Check all your error logs.
Check with anyone if they uploaded an extension.

If you can not provide A LOT more detail ..
Re-install from a back up to the last known date it worked.
Request commercial support in the commercial support section.

DISCLAIMER:
You should not modify core files .. if you would like to donate a cup of coffee I will write it in a modification for you.


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Post by May85 » Wed Mar 29, 2023 7:54 pm

you are right, sorry
oc 3.0.3.2
I got a lot of issues with the hosting so I need to move to another .. I think the old hosting changed something .. I make no modifications

log are empty .. on chrome console I got for example

https://www.MYWEBSITE.com/index.php?rou ... od/confirm 500

https://www.MYWEBSITE.com/index.php?
route=api/order/history&api_token=df94c9695f727d635a06725750&store_id=0&order_id=23507 500

different error .. one on front when I press complete order, one when I try to change order status
Last edited by May85 on Wed Mar 29, 2023 9:17 pm, edited 1 time in total.

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Post by by mona » Wed Mar 29, 2023 8:27 pm

Put your site into maintenance.
Turn off your theme and all extensions and repeat the process.

When you say your log is empty - do you mean the one in admin ?
logS - what about the one in the root of your site ?

and fix
https://www.google.com/search?q=opencar ... ite+cookie

DISCLAIMER:
You should not modify core files .. if you would like to donate a cup of coffee I will write it in a modification for you.


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Post by May85 » Wed Mar 29, 2023 9:11 pm

log admin
2023-03-29 10:54:21 - PHP Warning: imagecreatetruecolor(): Invalid image dimensions in /home1/costrui1/public_html/system/library/image.php on line 169
2023-03-29 10:54:21 - PHP Warning: imagecolorallocate() expects parameter 1 to be resource, bool given in /home1/costrui1/public_html/system/library/image.php on line 177
2023-03-29 10:54:21 - PHP Warning: imagefilledrectangle() expects parameter 1 to be resource, bool given in /home1/costrui1/public_html/system/library/image.php on line 180
2023-03-29 10:54:21 - PHP Warning: imagecopyresampled() expects parameter 1 to be resource, bool given in /home1/costrui1/public_html/system/library/image.php on line 182

2023-03-29 12:37:47 - PHP Notice: Undefined index: category in /home1/costrui1/public_html/catalog/model/extension/gaugafenhecm.php on line 97


found these.. with a repetition

PS i didn't get any extension in the last 6 mounths!

if you are a professionist contact me in pm please :)

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Post by May85 » Wed Mar 29, 2023 9:15 pm

error log in the root
[28-Mar-2023 13:36:58 UTC] PHP Warning: require_once(/var/www/vhosts/MYWEBSITE.com/httpdocs/system/startup.php): failed to open stream: No such file or directory in /home1/costrui1/public_html/index.php on line 17
[28-Mar-2023 13:36:58 UTC] PHP Fatal error: require_once(): Failed opening required '/var/www/vhosts/MYWEBSITE.com/httpdocs/system/startup.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home1/costrui1/public_html/index.php on line 17

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Post by IP_CAM » Wed Mar 29, 2023 9:23 pm

Journal-3 Theme used, but not freely supported here, you better the Journal Support Forum on such.
costruireaudio.com

My Github OC Site: https://github.com/IP-CAM
5'200 + FREE OC Extensions, on the World's largest private Github OC Repository Archive Site.


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Post by May85 » Wed Mar 29, 2023 9:33 pm

imho is not the journal theme
I got it from 3 years.. I have issues also in back end .. I can't change order status, or send email!

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Post by JNeuhoff » Wed Mar 29, 2023 9:56 pm

If you serious about getting some help here, you have to provide more details, as required by the forum rules.

If your website is the costruireaudio.com, then yes, IP_CAM is right, you have to contact the Journal3 support. Or use a proper web theme and the OpenCart framework.

Also, be aware that OC 3.0.3.8 doesn't support PHP 8.x versions, for this you'd need the OC 3.0.x.x_Maintenance branch, which is based on 3.0.3.8, but has added support for PHP 8.x versions, as well as some bugfixes.

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Post by May85 » Wed Mar 29, 2023 10:09 pm

I use php 7.3, I contact some professionists, due the fact I think that is too big for me that issue
I didn't understand the question about themes.. the thing i don't understand is why this happened .. no changes in last mounths.. I moved into another hosting but they seems can help. I'm so sorry to bother!

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Post by ADD Creative » Wed Mar 29, 2023 10:18 pm

Check you mail settings. Maybe your host changed something.

www.add-creative.co.uk


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Post by IP_CAM » Wed Mar 29, 2023 10:28 pm

Well, Journal Theme is in no way related to Opencart.com, they generate Income, without Opencart getting any of it. It can therefore not the responsibility of Opencart or this Forum, to assist Journal Users in any way for free. In addition to the fact, that Journal uses Custom Scripting, so changing quite much of the OC Code Inside. This should not be so hard to understand ...
BTW: You also seem to know well, where your Theme comes from: :laugh: viewtopic.php?p=820711#p820711

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Post by paulfeakins » Thu Mar 30, 2023 7:39 pm

May85 wrote:
Wed Mar 29, 2023 7:54 pm
I got a lot of issues with the hosting so I need to move to another ..
We offer hosting and would be able to take a look if you're after paid support?

UK OpenCart Hosting | OpenCart Audits | OpenCart Support - please email info@antropy.co.uk


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