Post by bundersons » Wed Jan 18, 2023 4:27 am

After forgetting my password, I followed advice on another thread which said to enable password reset link, to alter the following in the database:-

oc_settings > config_password > Value =1

After changing and applying, the site is giving me HTTP Error 500 and cannot access anything. I have FTP and db access still though.

Version 3.0.6.0
No additional themes or mods.

Thanks in advance.

Newbie

Posts

Joined
Wed Jan 18, 2023 2:55 am

Post by OSWorX » Wed Jan 18, 2023 6:50 pm

bundersons wrote:
Wed Jan 18, 2023 4:27 am
After forgetting my password, I followed advice on another thread which said to enable password reset link, to alter the following in the database:-

oc_settings > config_password > Value =1

After changing and applying, the site is giving me HTTP Error 500 and cannot access anything. I have FTP and db access still though.

Version 3.0.6.0
No additional themes or mods.

Thanks in advance.
Funny, had a client yesterday with a similiar problem (could not log in into the admin area).
Finally the issue was the session handling - had to switch from db to file.

But in your case it seems to be a php error - the Error 500 points to such.
Have you ever checked the server log file (not the oc error.log) - there must be some entries you can see what is causing this error.
Fix that and you sould be able to login.

Full Stack Web Developer :: Dedicated OpenCart Development & Support DACH Region
Contact for Custom Work / Fast Support.


User avatar
Guru Member

Posts

Joined
Mon Jan 11, 2010 10:52 pm
Location - Austria

Post by bundersons » Wed Jan 18, 2023 7:12 pm

Thank you for the reply. Where is the server log file located? I'll copy/paste it as they don't make much sense to me.

Newbie

Posts

Joined
Wed Jan 18, 2023 2:55 am

Post by ADD Creative » Wed Jan 18, 2023 7:48 pm

You would need to ask your host. Or you could look for the PHP error log using phpinfo().

www.add-creative.co.uk


Expert Member

Posts

Joined
Sat Jan 14, 2012 1:02 am
Location - United Kingdom

Post by OSWorX » Wed Jan 18, 2023 7:57 pm

bundersons wrote:
Wed Jan 18, 2023 7:12 pm
Thank you for the reply. Where is the server log file located? I'll copy/paste it as they don't make much sense to me.
Don't know how you administer your server.
CPanel, Plesk, etc .. ?
Open that, search for logs or protocol and look into that.

Full Stack Web Developer :: Dedicated OpenCart Development & Support DACH Region
Contact for Custom Work / Fast Support.


User avatar
Guru Member

Posts

Joined
Mon Jan 11, 2010 10:52 pm
Location - Austria

Post by paulfeakins » Wed Jan 18, 2023 8:01 pm

bundersons wrote:
Wed Jan 18, 2023 4:27 am
After changing and applying, the site is giving me HTTP Error 500 and cannot access anything. I have FTP and db access still though.
Have you checked all the error logs?

bundersons wrote:
Wed Jan 18, 2023 4:27 am
Version 3.0.6.0
There is no such version?

UK OpenCart Hosting | OpenCart Audits | OpenCart Support - please email info@antropy.co.uk


User avatar
Guru Member
Online

Posts

Joined
Mon Aug 22, 2011 11:01 pm
Location - London Gatwick, United Kingdom
Who is online

Users browsing this forum: No registered users and 29 guests