Post by wolkensta » Mon Dec 20, 2021 2:09 pm

In Opencart we can purchase a product and just after that we can Return it. How it is possible?
It should be Cancel till it delivered (Order Complete). Please help me out if there is any option or fix this issue.

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Post by paulfeakins » Mon Dec 20, 2021 8:39 pm

wolkensta wrote:
Mon Dec 20, 2021 2:09 pm
In Opencart we can purchase a product and just after that we can Return it. How it is possible?
It should be Cancel till it delivered (Order Complete). Please help me out if there is any option or fix this issue.
You're going to have to explain your question a bit better than that.

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Post by xxvirusxx » Tue Dec 21, 2021 6:25 pm

He want Return form to work only when that customer received the product and not before.

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Post by paulfeakins » Tue Dec 21, 2021 7:31 pm

xxvirusxx wrote:
Tue Dec 21, 2021 6:25 pm
He want Return form to work only when that customer received the product and not before.
Excellent written comprehension skills there, now you say it, that makes sense.

This isn't a default feature so if you can't find an extension, you could pay a developer such as ourselves or post a job in the Commercial Support Forum.

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Post by wolkensta » Wed Dec 22, 2021 10:01 pm

Oh, so it's a paid extension ;D
To the OpenCart Development team Team, Could you please note this and make default in your next update?
Thank you.

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Post by mikeinterserv » Wed Dec 22, 2021 11:29 pm

wolkensta wrote:
Wed Dec 22, 2021 10:01 pm
Oh, so it's a paid extension ;D
To the OpenCart Development team Team, Could you please note this and make default in your next update?
Thank you.
How can a customer return something they do NOT have yet.
Why do you think somebody would try and do that.
You are making a problem where there is none.
If you think it through logically - you could make MANY problems with such concepts if you try hard enough.
You know - like governments do.

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Post by pipoy » Tue Dec 28, 2021 11:09 am

I know what you mean here.
There is no cancel button for customer in the order history.
Only Return button regardless of the order status.

Already existed for OCv2. Cant say for OC1 but chances it is the same.
Never it was changed.

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Post by straightlight » Tue Dec 28, 2021 11:27 pm

pipoy wrote:
Tue Dec 28, 2021 11:09 am
I know what you mean here.
There is no cancel button for customer in the order history.
Only Return button regardless of the order status.

Already existed for OCv2. Cant say for OC1 but chances it is the same.
Never it was changed.
The order editor is being mostly re-written since a couple of days on the master branch. Perhaps these changes are either already done or could be done.

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