Post by LLily » Wed Dec 02, 2020 9:22 am

Hi Guys,

I try to install Live Chat on our website by coding. this is their guided steps . We use version 3020
Design -> Theme Editor -> Common -> footer.twig and place our code just before the </body> tag.

After install, the website is not working. I did remove it. after that, it keeps loading and not working...

Are there any way I can contact Opencart Support? I go to their support page and they asks for Order ID which I dont have, so I cant submit my question to them...

Please help! :(

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Post by sw!tch » Wed Dec 02, 2020 9:48 am

Don't use the theme editor, it will take priority over any ocmod modification that alters twig files.

That editor can be confusing as well. To remove the edit you have to go back to the the theme editor and the edit is listed under "Theme History".

For these edits you can just edit the header/footer twig from your theme or have an event written for the mod.
Last edited by sw!tch on Wed Dec 02, 2020 9:54 am, edited 1 time in total.

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Post by LLily » Wed Dec 02, 2020 9:54 am

Thanks for your suggestion!

I did remove all the code as it breaks the website
I dont know how I can fix the website.. And how I cant contact the Opencart support. I dont have the order ID so i cant submit question to them...

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Post by sw!tch » Wed Dec 02, 2020 9:57 am

Why do you want to contact opencart support? For faster help post on the commercial section, should be an easy fix.

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Post by LLily » Wed Dec 02, 2020 10:00 am

Can you please put the commercial section link here?
I dont know where it is....

Cheers!

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Post by sw!tch » Wed Dec 02, 2020 10:10 am

I can't move your post I am not a moderator, but you can see here - viewforum.php?f=88

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Post by OSWorX » Wed Dec 02, 2020 4:33 pm

sw!tch wrote:
Wed Dec 02, 2020 10:10 am
I can't move your post I am not a moderator, but you can see here - viewforum.php?f=88
No need to move with all those answers, please create a new post in the Commercial OpenCart Section.
thx.

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