Website down randomly no errors in log

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Post by AlanARG » Fri Nov 20, 2020 5:38 am

Hey, how's it going? :)

My website (www.nomadebaker.com) goes blank with no errors when accessing to it (I've activated the "display errors" in the php settings) and there's no errors in the php log. Admin also is down.
OC 3.0.3.6

Is there any other error log to check it out?
Maybe there's something wrong on the host end? FTP works fine.

Thanks.
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Re: Website down randomly no errors in log

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Post by thekrotek » Fri Nov 20, 2020 5:50 am

Well, if you've checked ALL the logs and no errors, you're fudged.

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Re: Website down randomly no errors in log

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Post by sw!tch » Fri Nov 20, 2020 6:05 am

Contact your web host. FYI - You shouldn't be using display_errors on a production site. Ensure error reporting is on.

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Re: Website down randomly no errors in log

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Post by straightlight » Fri Nov 20, 2020 6:11 am

sw!tch wrote: ↑
Fri Nov 20, 2020 6:05 am
 Contact your web host. FYI - You shouldn't be using display_errors on a production site. Ensure error reporting is on.
+1

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Re: Website down randomly no errors in log

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Post by AlanARG » Fri Nov 20, 2020 6:25 am

thekrotek wrote: ↑
Fri Nov 20, 2020 5:50 am
 Well, if you've checked ALL the logs and no errors, you're fudged.
Besides the php error logs is there any other? Ty
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Re: Website down randomly no errors in log

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Post by AlanARG » Fri Nov 20, 2020 6:26 am

sw!tch wrote: ↑
Fri Nov 20, 2020 6:05 am
 Contact your web host. FYI - You shouldn't be using display_errors on a production site. Ensure error reporting is on.
My web host insisted that there's an issue with the website since the FTP is working.

I only enabled that option now that the website is down.
Error reporting is on, the php error log file is in /public_html and it shows errors from November 17th but not yesterday and today since there wasn't any errors.

Is there any other error log?

Thanks!
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Re: Website down randomly no errors in log

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Post by thekrotek » Fri Nov 20, 2020 6:28 am

AlanARG wrote: ↑
Fri Nov 20, 2020 6:25 am
 Besides the php error logs is there any other? Ty
Server logs.

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Re: Website down randomly no errors in log

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Post by AlanARG » Fri Nov 20, 2020 7:37 am

thekrotek wrote: ↑
Fri Nov 20, 2020 6:28 am
AlanARG wrote: ↑
Fri Nov 20, 2020 6:25 am
 Besides the php error logs is there any other? Ty
Server logs.
Where are those? hehe
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Re: Website down randomly no errors in log

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Post by straightlight » Fri Nov 20, 2020 7:50 am

Either in your error_log file located in your root store's folder path or under the admin. You can also look at your root domain folder > logs for the latest .tar.gz if you use cPanel.

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Re: Website down randomly no errors in log

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Post by khnaz35 » Fri Nov 20, 2020 10:38 am

I think it may cause of your last modifications on website. :)

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Re: Website down randomly no errors in log

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Post by paulfeakins » Fri Nov 20, 2020 7:18 pm

AlanARG wrote: ↑
Fri Nov 20, 2020 7:37 am
 Where are those? hehe
https://www.antropy.co.uk/blog/error-me ... se-in-ope/

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