Post by AlanARG » Mon Nov 02, 2020 2:59 pm

/edit: Was a host error. Thanks! :)

-

Hey children! How's it going?

So.. I was checking out some orders and the website died. I wasn't modifying any files at all, not even tweaking anything in particular.
If I wanna access (admin or website), there's no errors, just a blank page. PHP error log file doesn't show anything at all since Oct 29th.

I already asked my host provider but the FTP is working so I guess it's not an issue from their end. I also asked them if there's any other server error logs of any kind.

+ OC version: 3.0.3.6
+ Website: http://nomadebaker.com

Thanks for any help!
Last edited by AlanARG on Tue Nov 03, 2020 2:37 am, edited 1 time in total.

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Post by wrick0 » Mon Nov 02, 2020 3:51 pm

check your error logs, your host might have updated php which can cause errors

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Post by paulfeakins » Mon Nov 02, 2020 6:53 pm

AlanARG wrote:
Mon Nov 02, 2020 2:59 pm
If I wanna access (admin or website), there's no errors, just a blank page. PHP error log file doesn't show anything at all since Oct 29th.
There probably is an error somewhere, check all the logs:
https://www.antropy.co.uk/blog/error-me ... se-in-ope/

If there really aren't any errors in the logs then it is a host issue and they should resolve it or you should move hosts to a company like us for example.

Your site's been totally down for a while so you should get this fixed ASAP!

UK OpenCart Hosting | OpenCart Audits | OpenCart Support - please email info@antropy.co.uk


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Post by JNeuhoff » Mon Nov 02, 2020 7:15 pm

As paulfeakins says, your blank pages were most likely caused by a hosting issue, e.g. Internal Server 500. There should be more entries in the server's error log, ask your webhost for them, for the exact time you experienced the issues.

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