Abandoned Carts

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Post by AlanARG » Thu Oct 15, 2020 11:21 am

Hey guys how's it going?

I installed this extension that apparently was adapted for 3.x version but I couldn't make it work.
Where should it be in the dashboard where I see the abandoned carts?

Maybe I'm doing something wrong. The module shows up in the extensions > modules menu. I already tried the cache thing.

Thanks for any help! :)
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Re: Abandoned Carts

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Post by by mona » Thu Oct 15, 2020 11:33 am

This would be the person to contact
Contact thehomestra@gmail.com for help

Maybe someone will download it and debug it - but it is a lot to ask

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https://www.opencart.com/index.php?rout ... ed%20carts

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Re: Abandoned Carts

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Post by letxobnav » Thu Oct 15, 2020 2:42 pm

well, that should not be too difficult but personally, if I do not complete a purchase and then would be harrased by a follow-up email, I would be very annoyed.
If I have difficulty completing a purchase, I would let you know.

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Re: Abandoned Carts

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Post by AlanARG » Thu Oct 15, 2020 3:09 pm

letxobnav wrote: ↑
Thu Oct 15, 2020 2:42 pm
 well, that should not be too difficult but personally, if I do not complete a purchase and then would be harrased by a follow-up email, I would be very annoyed.
If I have difficulty completing a purchase, I would let you know.
I agree with you 100% and we are not aiming to contact or harass people that didn't complete purchases just gather information on which products they were trying to buy before leaving. Mainly because we deliver our products only on Fridays and we take orders till Thursday so if someone tries to buy after that they would receive NEXT week and probably, when they realize that, abandon.
That way we may improve our logistics or whatever we need to.
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Re: Abandoned Carts

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Post by letxobnav » Thu Oct 15, 2020 3:52 pm

right but an abandoned cart only tells you what they were interested in, not why they lost interest.

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Re: Abandoned Carts

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Post by rohit.webkul » Fri Oct 16, 2020 12:33 am

Hello Opencart Community,

Well, in my humble opinion, there can be many reasons why the customers left the cart abandoned. What if there's an issue with the payment or something is not working in the checkout process, or maybe a customer needs a second decision or may need better pricing?

It is a good idea to contact the customer and reinitiate the purchase process where he/she may left. On that note, you can check the Webkul's Opencart Abandoned Cart extension, allowing the admin to view the customer name, email, time, and more in the grid format.

https://store.webkul.com/Opencart-Abandoned-Cart.html

Further, if you need some other help with the abandoned cart issues, let us know.

Thanks
Rohit.

Thanks,
Rohit Kashyap
https://webkul.com/

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Re: Abandoned Carts

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Post by letxobnav » Fri Oct 16, 2020 12:55 am

It is a good idea to contact the customer and reinitiate the purchase process where he/she may left.
No it isn't.

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Re: Abandoned Carts

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Post by AlanARG » Sat Oct 17, 2020 1:46 pm

letxobnav wrote: ↑
Fri Oct 16, 2020 12:55 am
It is a good idea to contact the customer and reinitiate the purchase process where he/she may left.
No it isn't.
I'm not gonna contact them anyway, I agree 100% with you. The only way I want this is to be able to see what they were interested in, nothing more.

Thanks!
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Re: Abandoned Carts

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Post by xxvirusxx » Sat Oct 17, 2020 2:47 pm

AlanARG wrote: ↑
Thu Oct 15, 2020 11:21 am
 Where should it be in the dashboard where I see the abandoned carts?
In Dashboard, your user profile...

https://github.com/ovicko/abandoned_car ... ter/images

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Re: Abandoned Carts

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Post by AlanARG » Sat Oct 17, 2020 3:01 pm

xxvirusxx wrote: ↑
Sat Oct 17, 2020 2:47 pm
AlanARG wrote: ↑
Thu Oct 15, 2020 11:21 am
 Where should it be in the dashboard where I see the abandoned carts?
In Dashboard, your user profile...

https://github.com/ovicko/abandoned_car ... ter/images
There's nothing there :(
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Re: Abandoned Carts

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Post by xxvirusxx » Sat Oct 17, 2020 3:14 pm

You have added ocmod modification fix on your 3.0.3.6?

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Re: Abandoned Carts

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Post by AlanARG » Sat Oct 17, 2020 3:17 pm

xxvirusxx wrote: ↑
Sat Oct 17, 2020 3:14 pm
 You have added ocmod modification fix on your 3.0.3.6?
What do you mean by that? Sorry for the newbie question haha
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Re: Abandoned Carts

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Post by xxvirusxx » Sat Oct 17, 2020 3:28 pm

https://github.com/opencart/opencart/pull/8097

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Re: Abandoned Carts

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Post by AlanARG » Sat Oct 17, 2020 3:46 pm

Newbie question: should I replace that file with this code? https://github.com/kenfai/opencart/blob ... cation.xml
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Re: Abandoned Carts

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Post by xxvirusxx » Sat Oct 17, 2020 4:00 pm

You can copy only that code and paste in your file.

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Re: Abandoned Carts

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Post by AlanARG » Sun Oct 18, 2020 6:48 am

xxvirusxx wrote: ↑
Sat Oct 17, 2020 4:00 pm
 You can copy only that code and paste in your file.
That solved other issues with other OCMODs I installed but not with this one. It simply doesn't show up in the "profile" menu. The "log" on Extensions > Modifications doesn't show anything regarding this extension either.
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Re: Abandoned Carts

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Post by rohit.webkul » Mon Oct 26, 2020 4:01 pm

If your issue is still not fixed, then please have a look at the Opencart Abandoned Cart extension by Webkul. It costs $29 USD and offers a complete solution with 3 months of the free support period.

Visit - https://store.webkul.com/Opencart-Abandoned-Cart.html

  • Admin can set the email template for sending emails to the customers.
  • Admin can enter the email address through which notification message will be sent to the customer(s) for the abandoned cart.
  • Admin can view details of the customers like their name, email id, IP Address, Time & Date.
  • Admin can notify the customers manually or automatically.
  • Admin will set up Cron job for sending the notification for the abandoned cart automatically.

Thanks,
Rohit Kashyap
https://webkul.com/

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