Customer's can download their products from their account page after the order has reached the "Complete" stage. You can change this in the administration under "System->Settings" (under the "Options" tab). The entries you will be looking for are "Order Status" and "Download Order Status".
If you set the "Download Order Status" to the same value as "Order Status" (the default is "Pending"), then your customers can download the product straight away. Otherwise, digital products will be available when the "Order Status" reaches the stage where products can be downloaded. For example, "Order Status" is set to "Pending", "Download Order Status" is set to "Complete". When the "Order Status" reaches the "Complete" stage (after payment has been received), the product will then be available for download.
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The downloadable files are kept in the "downloads" directory.
NOTE: When a downloadable file is uploaded to your server through "Catalog->Downloads", an extra "token" is added as an extension to the original file so that people can't download the product by entering it's filename as part of a URL.
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b)yes
c)no
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I wanted to know how the customer downloads the Download?
I can see when I FTP into the website in the downloads folder the download with the token string on the end of the extention. But how would I know the token string is, if I was just logged into the Admin?
Surely there has to be a way under the order status to notify the customer the order has been approved/completed and then the download link sent to the customer automatically somehow?
Your comments most appreciated.
Thanks
Anthony
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Hi thereash_in99 wrote:Please tell me if allowed number of downloads is complete for any user but due to some reason need to increase or allow them to download again, then how can we allow?
If product is download by the user and same product bought again then even after completion of the new order... new download is not alloted to the user.. why?
Please have a look at attached image, in this only 1 order is visible out of 3, is this some bug or I have done something wrong?
I hope I understood your question properly. I went through the same process, I tested it out but realized the product was downloaded, and had a 0 download, which means I was unable to re-purchase the same product. However, I noticed the minimum quantity in Admin > Catalog > Products > Data, was set to 1. So I changed it to a higher number, and was able to re-purchase the item using the same account.
What I want to know is a recommended download number for the user, just in case the buyer's internet crash, etc? The downfall of increasing the downloads is; the buyer can either resell, leech them out, and of course lie about the downloads if I set it to 1 download. I just need to be prepared.
Is there a way to know if the buyer has downloaded the products?
What are your thoughts?
Thanks
Well all it takes is for them to download it once to resell it, and they can't leech it out no matter how many downloads you give them, because the customer never actually receives a direct link to the file.buckmajor wrote: What I want to know is a recommended download number for the user, just in case the buyer's internet crash, etc? The downfall of increasing the downloads is; the buyer can either resell, leech them out, and of course lie about the downloads if I set it to 1 download. I just need to be prepared.
unfortunately no at this point there is not. It would be a nice feature though.Is there a way to know if the buyer has downloaded the products?
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honestly I don't know. I haven't dug through the download code in depth with respect to how it works on an account/order basis.ash_in99 wrote:xsecrets, if we allowed 1 download and that download get's corrupted or there is any other problem... then we can't increase the number of downloads of particular user or reset the downloads of particular user?
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I see your point now, I realized I made a mistake about the increase, instead it was a minimum quantity the buyer has to buy . I have no choice but increase the downloads for the buyerash_in99 wrote:xsecrets, if we allowed 1 download and that download get's corrupted or there is any other problem... then we can't increase the number of downloads of particular user or reset the downloads of particular user?
Hey Ashash_in99 wrote:xsecrets, if we allowed 1 download and that download get's corrupted or there is any other problem... then we can't increase the number of downloads of particular user or reset the downloads of particular user?
Try increasing the quantity to the highest number there is. With a lot of testing, I figured that each time you download a file, the count goes backward e.g. 999999999 to 999999998, and you can increase the total downloads allowed for buyers in case of a internet crash, etc. By the time it reaches 0, then your a Trillionaire, then close the shop .
It is the same even if you do set it to 3 or 5 downloads, but that's not what I'm talking about here.ash_in99 wrote:Do you want to say, increase the number of downloads to unlimited from 3 or 5, so there is never lack of downloads? Don't you think in that case any user will share the account username and password and everyone start downloading the stuff from my store.
1. You set the quantity unlimited: Admin > Catalog > Products > Quantity
2. Set a minimum number of total downloads: Admin > Catalog > Downloads (I set my one to 3, so the buyer has 3 chances to download the same file without any dramas, it doesn't matter if they download 1 file, they can still leech it out, like the old days of downloading FREE files )
Yep, and the backup plan is to get them to sign up another account if they want the same product . I have no hassles with my one since I'm only selling audio files (mp3s), so I can't see the point for the buyer to buy the same audio, over and over, when they can copy it??ash_in99 wrote:when the 3 chances are over, user can't download.
What exactly are you using it for?
Ash what the hell are you on aboutash_in99 wrote:buckmajor till now you dont understand the question, i think you are just posting only for the sake of your signature. Sorry for that... after explaining so much in detail and anyone dont understand then something is wrong.
?? What a dude, I should be thanking you for wasting my time trying to help"posting for the sake of your signature"
My last words "GOOD LUCK"
when you create the download in the admin you choose how many times the user can download.Nayar wrote:if a user rebuys the product, would he be able to download it 3 times then?ash_in99 wrote:when the 3 chances are over, user can't download.
n00b question.
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