Post by rhorne » Tue Sep 03, 2019 3:55 pm

For some reason, on our website, when you check out using PayPal Pro and get to the credit card entry page, the spinning animation spins forever as though the page is processing something even though it's actually just waiting for you to enter your credit details. This is confusing for customers as they regularly phone us up assuming the page is still loading.

Is this normal? Does this happen on anyone else's store? If this isn't normal how can I fix it? If it is normal which file do I need to edit to disable the spinner animation?

See image below:

https://pasteboard.co/IvFliLy.png

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Post by rhorne » Tue Sep 03, 2019 3:58 pm

I should also add we are using Opencart 2.3.0.2.

As an aside, it'd also be good to fix the alignment on the expiry start and end dates.

If anyone can recommend a better PayPal Pro extension than the default then I'm all ears.

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Post by thekrotek » Tue Sep 03, 2019 4:46 pm

Alignment can be adjusted with CSS. As for spinning icon, it can be reset with JS, since most likely it's just a CSS class with Font Awesome font.

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Post by rhorne » Tue Sep 03, 2019 6:16 pm

Is it normal behaviour for it to spin forever, though?

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Post by thekrotek » Tue Sep 03, 2019 6:19 pm

rhorne wrote:
Tue Sep 03, 2019 6:16 pm
Is it normal behaviour for it to spin forever, though?
No idea. But like I said, it can be changed anyway.

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