Post by SpyderRT » Sun Mar 10, 2019 2:43 am

DON'T BUY ANYTHING FROM TMD! THEY LIE AND CHEAT!

I purchased TMD bundle product after exchanging emails to make sure it did as I expected. I asked specifically if I could leave the from/to date blank and they replied yes. Well that was a lie! After following the install instructions TO THE LETTER you are forced to set a from/to date, the discount is not applied properly, and every time you add a new product and press save you get a blank screen! You then have to close that window and login again in a new window.

CLEARLY THIS MODULE IS BROKEN!

When I asked for a refund they replied:
If give us to install and then still issue we will issue refund

Support policy clear

Without installation checking refund not possible
There is no support policy anywhere you can read before purchasing this crap!

Each time I attempt to install I have to delete my entire store and upload and start fresh.

Dreamhost does not allow a temporary ftp access so I can not give out my ftp credentials as it is not easy to change them.

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Post by thekrotek » Sun Mar 10, 2019 3:31 am

First of all, developer didn't say anything bad to you. He offered you help and asked for credentials. If you can't provide him FTP access, this isn't a developer's problem.

Second, you can create a new FTP account and give it to developer, then remove this account. If even this is not possible with your hosting provider - find another hosting provider. Plenty of them with much better terms.

Anyway, I don't see any issues with developer. Your case definitely doesn't deserve a new topic on forum and a bunch of negative emotions. Developer gave you a proper reply and you, my friend, are overreacting.
Last edited by thekrotek on Sun Mar 10, 2019 3:31 am, edited 1 time in total.

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Post by xxvirusxx » Sun Mar 10, 2019 3:31 am

SpyderRT wrote:
Sun Mar 10, 2019 2:43 am
CLEARLY THIS MODULE IS BROKEN!
I think you are right. On his demo delivery date selector doesn't work :laugh:

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Post by IP_CAM » Sun Mar 10, 2019 3:39 am

Without installation checking refund not possible
OpenCart 2.1.0.2 Upgrading to 3.0.2.0 8) ::)
Dreamhost does not allow a temporary ftp access so I can not
give out my ftp credentials as it is not easy to change them.

---
Well, they told you loud and clear, what you have to do, so, better don't
blame others, if you cannot get it to work with your possibly incorrectly
upgraded Code. And if you would use an extension like this:
https://www.opencart.com/index.php?rout ... n_id=17423
you would easy be able to allow them temporary access to your Admin Site.

So, calm down, and better don't call others Names around here, just to release
your frustrations, it won't help, the plain contrary will rather be the case.
Ernie

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Post by thekrotek » Sun Mar 10, 2019 3:54 am

xxvirusxx wrote:
Sun Mar 10, 2019 3:31 am
Not all developpers are OK...
Obviously. But you must have a pretty decent reason to call developer bad, not just a bunch of emotions and frustration.

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Post by SpyderRT » Sun Mar 10, 2019 5:18 am

IP_CAM wrote:
Sun Mar 10, 2019 3:39 am
Without installation checking refund not possible
OpenCart 2.1.0.2 Upgrading to 3.0.2.0 8) ::)
Dreamhost does not allow a temporary ftp access so I can not
give out my ftp credentials as it is not easy to change them.

---
Well, they told you loud and clear, what you have to do, so, better don't
blame others, if you cannot get it to work with your possibly incorrectly
upgraded Code. And if you would use an extension like this:
https://www.opencart.com/index.php?rout ... n_id=17423
you would easy be able to allow them temporary access to your Admin Site.

So, calm down, and better don't call others Names around here, just to release
your frustrations, it won't help, the plain contrary will rather be the case.
Ernie
Ernie, thanks so much for that link. I had no idea that was available. And yes I'm very frustrated. It's still a problem that the module does not calculate the discount properly. With a brand new OC install then install the module and then your store is broken is a problem. I'll download that module during free time (I'm on sat so limited bandwidth).

To the person that suggested to just switch hosting sites do you want to forward $300 to cover the cost of switching from Dreamhost I just switched from Webhost4Life because they rip you off with the bait and switch SSL pricing.

In the past I had one module that did not work and the developer kindly refunded my money as an honorable developer should. This developer states that is plainly stated the if he can't have ftp access he won't refund my money. I've never found that disclaimer in any of his documents, it must be on a postit note on his monitor.

To make matters worse I have two stores to setup and I can't setup the second store without Dreamhost tech support completing page 3 so yea I'm really frustrated at this point. And the email I received from the developer just sent me over the top...

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Post by thekrotek » Sun Mar 10, 2019 5:32 am

SpyderRT wrote:
Sun Mar 10, 2019 5:18 am
To the person that suggested to just switch hosting sites do you want to forward $300 to cover the cost of switching from Dreamhost I just switched from Webhost4Life because they rip you off with the bait and switch SSL pricing.
Nobody will cover you anything. Next time spend more time on reading hosting providers' terms and asking pre-sales questions.
SpyderRT wrote:
Sun Mar 10, 2019 5:18 am
In the past I had one module that did not work and the developer kindly refunded my money as an honorable developer should.
No, honorable developer SHOULD NOT refund you right away, just because you can't fullfil the very basic request of providing FTP credentials. Again, this is YOUR problem, not developers. Providing FTP credentials is a common practice, failure to do so CAN NOT be a reason for refund.

What you want to do now is find a scapegoat instead of learning from your own mistakes and paying for them. Once again, for the last time: developer gave you absolutely valid reply. I'd do the same and if you told me "I can't give you FTP, because my hosting doesn't allow me to", I told you "not my problem". Sorry for being harsh, but you, customer, also should follow standard support routine.

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Post by straightlight » Sun Mar 10, 2019 5:39 am

No, honorable developer SHOULD NOT refund you right away, just because you can't fullfil the very basic request of providing FTP credentials. Again, this is YOUR problem, not developers. Providing FTP credentials is a common practice, failure to do so CAN NOT be a reason for refund.
Unfortunately, that ain't the case. Despite the programmer's decision, the dispute submitted by client toward the online financial institutions still can submit their service request regarding their rights to obtain a full refund from their parties within the respected time range based on their financial institution's policy. Almost a 100% of the time, parties fails to keep their amount from their online investment without being forced to refund their client electronically.

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.

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Post by thekrotek » Sun Mar 10, 2019 6:01 am

straightlight wrote:
Sun Mar 10, 2019 5:39 am
Unfortunately, that ain't the case. Despite the programmer's decision, the dispute submitted by client toward the online financial institutions still can submit their service request regarding their rights to obtain a full refund from their parties within the respected time range based on their financial institution's policy. Almost a 100% of the time, parties fails to keep their amount from their online investment without being forced to refund their client electronically.
In most cases PayPal dispute with similar "reason" for refund can be easily won. Sometimes marketplace owners simply don't want to spend their time on this, that's all. Anyway, nobody wants and definitely not obliged to refund the customer, who refuses to provide FTP credentials, which are necessary to fix the issue. You can't provide necessary stuff - you pay from you own pocket. End of story. Developer was honest and offered his help, customer refused to accept the help - his problem.

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Post by straightlight » Sun Mar 10, 2019 12:37 pm

While the addressed cause above might be justified as a great cause to the public, PayPal may not share the same point of view politically.

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.

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Post by letxobnav » Sun Mar 10, 2019 2:33 pm

Chuck Norris?

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Post by thekrotek » Sun Mar 10, 2019 4:33 pm

straightlight wrote:
Sun Mar 10, 2019 12:37 pm
While the addressed cause above might be justified as a great cause to the public, PayPal may not share the same point of view politically.
Believe me, they do NOT issue refund every time a customer requests them. I personally won in cases like this many many times. PayPal is not a charity organization, you know. And customers should also be responsible for their actions and not just "Oh, hey, your extension doesn't work, give money".

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Post by SpyderRT » Sun Mar 10, 2019 9:17 pm

PayPal ripped me off for $350 because a guy living in a country that does not send tracking information back to the USPS and he claimed he didn't get the product I sent him. I supplied proof of shipment but PayPal refunded his money anyway. So PayPal made me responsible for a foreign countries postal system, now that really sucks.

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Post by SpyderRT » Sun Mar 10, 2019 9:28 pm

Just to recap I asked the developer if I could leave the date fields blank and he lied to me as it's not possible. I installed the module and tested it in a brand new OC 3.0.3.1 with no other modules installed and it broke my OC. The module does not calculate the discount correctly. Obviously the developer has NEVER installed this module in the current OC and tested it!

I had one other module in the past with the same issue, the developer never tested it in the version he said would work and after realizing that promptly issued me a refund.

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Post by thekrotek » Sun Mar 10, 2019 9:35 pm

SpyderRT wrote:
Sun Mar 10, 2019 9:28 pm
I installed the module and tested it in a brand new OC 3.0.3.1 with no other modules installed and it broke my OC.
"It broke my OC", "doesn't work" and similar phrases mean nothing to any developer. Until you provide an actual error message, your side is equal to blame. There're can be dozens of reasons, why extension didn't work.
SpyderRT wrote:
Sun Mar 10, 2019 9:28 pm
The module does not calculate the discount correctly.
But you said "it broke my OC". How could you test its functionality, if you weren't even able to install it properly?
SpyderRT wrote:
Sun Mar 10, 2019 9:28 pm
Obviously the developer has NEVER installed this module in the current OC and tested it!
Wrong assumption. The root of the issue can easily be on YOUR side. Yes, even with clean OC installation.

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Post by straightlight » Sun Mar 10, 2019 11:04 pm

PayPal takes the issuer's case rather than the people who charged for their services even though the best of proof could be provided via email even if it would originate from the most honest people in the world. PayPal tells you straight either by phone or by email that, yes, you can provide the best of proof of what you have but won't help your claim on keeping the amount but rather insisting from them for a refund whether with or without your consent will still be applied on their behalf.

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.

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Post by SpyderRT » Wed Mar 13, 2019 6:22 pm

IP_CAM wrote:
Sun Mar 10, 2019 3:39 am
And if you would use an extension like this:
https://www.opencart.com/index.php?rout ... n_id=17423
you would easy be able to allow them temporary access to your Admin Site.
Ernie
Hi Ernie,

Seems that extension is also broken for OC 3.0.2.0 but I'll see if they have managed to fix it in the last 2 months. Here is the latest comment from their extension page.
3 months ago
We installed the 3.0.2.0 and it doesn't work. After uploading files through the extension installer then go to extension>module>code manager then click install. Then edit code manager and click the Finish Installing it sits there and does nothing. The installation instructions in the zip seem to be for 2.x version because there is no install.xml? Kind of confused about the installation? Seems you are not uploading all the correct files to the opencart marketplace. The extension works fine for 2.x
HappinessOfficer

HappinessOfficer 3 months ago

Hello there and thanks for reaching out. Please report this issue directly to our support team at: https://isenselabs.com/tickets/open so they could verify it on their end and advise.
xxxxxxxxxxxx.com

xxxxxxxxxxxxx.com 3 months ago

We did but no response.
Ticket ID /xxxxxxxxxxx
Date / 11:24 pm, Nov 28, 2018
HappinessOfficer

HappinessOfficer 3 months ago

Hello there, I have escalated your ticket and you will soon receive a reply on it.
hennaboy

hennaboy 2 months ago

Same. Installed it does nothing. Uninstalled. Deleted.
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Post by SpyderRT » Thu Mar 14, 2019 6:13 pm

thekrotek wrote:
Sun Mar 10, 2019 5:32 am
SpyderRT wrote:
Sun Mar 10, 2019 5:18 am
To the person that suggested to just switch hosting sites do you want to forward $300 to cover the cost of switching from Dreamhost I just switched from Webhost4Life because they rip you off with the bait and switch SSL pricing.
Nobody will cover you anything. Next time spend more time on reading hosting providers' terms and asking pre-sales questions.
SpyderRT wrote:
Sun Mar 10, 2019 5:18 am
In the past I had one module that did not work and the developer kindly refunded my money as an honorable developer should.
No, honorable developer SHOULD NOT refund you right away, just because you can't fullfil the very basic request of providing FTP credentials. Again, this is YOUR problem, not developers. Providing FTP credentials is a common practice, failure to do so CAN NOT be a reason for refund.

What you want to do now is find a scapegoat instead of learning from your own mistakes and paying for them. Once again, for the last time: developer gave you absolutely valid reply. I'd do the same and if you told me "I can't give you FTP, because my hosting doesn't allow me to", I told you "not my problem". Sorry for being harsh, but you, customer, also should follow standard support routine.
Shouldn't the developer verify that his module actually works as advertised? Not calculating the correct discount is a huge problem IMHO. Also breaking other parts of the store like adding new products is a developer problem not my problem.

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Post by IP_CAM » Thu Mar 14, 2019 9:07 pm

Seems that extension is also broken for OC 3.0.2.0
Well, Developers are creating Extensions for clean OC Versions only,
they cannot be held accountable, if some OC Installer foolishly try to
upgrade something, widely known for Years, to NOT be upgradable
in the first place, since not one of those OC Installations is a clean OC
Installation. Most all of them contain some 3rd-party Extensions,
making any upgrade attempt to a very uncertain adventure.

And that's a Fact, like it or not. But it makes no sense, the Freaks just
won't listen, since most of them have no technical Background, to
understand, what Software does, and how Software works. They only
have Dreams and Illusions, and likely act like Kids, if they screw up,
by blaming others, to have ruined their Code.

It's just of no use, and like in real life, one just cannot get successful, if
one has no basics, to start with. It takes much more, than only someone
else's Idea, or someone else's (free) Software, to automatically get rich
quick. It's hard work, to succeed, anywhere, not only with Opencart.

And Isenselabs is one of the major Specialists, when it comes to OC,
so better don't even try to tell me, that their Extensions don't work in
a clean default OC-3 Installation. But anything else cannot be their
Problem, especially not, when it comes to so-called 'upgraded' OC-
Installs, likely done by Forever Code Newbies, mostly fully unaware
of what they're doing in the first Place.

Take it, or leave it, but it's sure nobody else's Problem. It's just like
in real life too, if one is not a Mechanic, one better should not try
to fix an engine, or even play around with. Use, what's proven to
work, and leave the rest to those, aware of what they're doing, it's
the only chance, to avoid frustrations.

So much to this, sorry about the hash words, but it's the only way,
to hopefully at least get some down to real earth again.
Ernie

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My latest Opencart LIGHT Testsite: http://www.bigmax.ch/
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Post by OSWorX » Thu Mar 14, 2019 11:08 pm

IP_CAM wrote:
Thu Mar 14, 2019 9:07 pm
Well, Developers are creating Extensions for clean OC Versions only ..
Just a short note from a 'developer': not really true.

Important for an extension is, that it works 100% on a clean, native and not modified OpenCart installation.
And for exactly that version it is published for.

Second, if a developer knows what could be happen, he will (possibly) take care of that.
But this is only possible if he knows which extensions are on the market and which of them are able to have an impact on his extension.

And here we are with Ernie: there are too many extensions out there.
And some of them are really bad !!
Not only bad coded, also bad what their developers (if they are developers ..) try to do in some cases.

At least - and only this is important: every extension has the obligation to work 100% on the targeted OpenCart version.

And this is also one important fact: too many users are trying to install extensions which are not published for their installed OpenCart version!
But blame afterwards and crying around that it does not work ..

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