[OpenCart v3.0.2.0] Issue after installing module Promotions

Hi all,

Recently I took over the support of an existing webshop that is using Opencart.
I've been able to get around just fine untill I stumbled upon an outdated extension that was not working correctly anymore.
I've contacted the developer of it and received the new version, installed it and everything seemed to work.
Several days later we noticed that since the installation of the new module other an other existing module (SendCloud) suddenly was not working anymore.

When I deactivated and reactivated the SendCloud module it started working again, but now the whole theme module does not seem to work anymore and I can't get it to work.

I've tried deinstalling the specific Promotions module that seems to be causing these issues but when I delete it the front-end generates an error 500.
After installing the module again, front-end is back but still without the theme loading.

Error log gives me the following error: OC Version: 3.0.2.0
Theme: Sellegance
Extension/Mods: Sellegance, Sendcloud, Promotions (Link)
A link to your site: sheclothes.nl
It is a single store setup

I've been searching and trying to find the issue but can't seem to find where it goes wrong.

Could you please assist me further?
If you need specific information please let me know.

Kind regards,
MBijen

Open a support ticket on iSenseLabs website because is a paid extension.

xxvirusxx wrote: ↑

Sat Dec 22, 2018 3:09 pm

Open a support ticket on iSenseLabs website because is a paid extension.

Thanks for the reply, I have created a support ticket and have gotten a response but no solutions yet and they are unreachable during the weekend. (Which is 2 days of no income)

MBijen wrote: ↑

Sat Dec 22, 2018 5:46 pm

xxvirusxx wrote: ↑

Sat Dec 22, 2018 3:09 pm

Open a support ticket on iSenseLabs website because is a paid extension.

Thanks for the reply, I have created a support ticket and have gotten a response but no solutions yet and they are unreachable during the weekend. (Which is 2 days of no income)

Not everybody is working 7 days a week, 24 hours.
Fact.

Now if you claiming that you have 2 days without any income (... ??), then simply delete all files related to that extension.
No need to wait for them.
Or hire another developer who is willing to work over the weekend.

@MBijen

You can check what extension (ocmod files) made changes (search, replace, add...etc) in the same file.

Also check if you really exist that file

xxvirusxx wrote: ↑

Sat Dec 22, 2018 6:02 pm

@MBijen

You can check what extension (ocmod files) made changes (search, replace, add...etc) in the same file.

Also check if you really exist that file

Code: Select all

catalog/model/extension/total/total_promotions_total.php

The file does not exist, and I cannot find it either in the install files of the module.
Will notify iSenseLabs about this matter, thanks.

Am trying to find indeed what extensions change what.
If I'm correct I do find that the promotions module replaces 2 footer files (which may be causing the issue I guess), I found this in the Database in the 'Modification' table and chceking the xml. Is this the correct place?

OSWorX wrote: ↑

Sat Dec 22, 2018 5:49 pm

MBijen wrote: ↑

Sat Dec 22, 2018 5:46 pm

xxvirusxx wrote: ↑

Sat Dec 22, 2018 3:09 pm

Open a support ticket on iSenseLabs website because is a paid extension.

Thanks for the reply, I have created a support ticket and have gotten a response but no solutions yet and they are unreachable during the weekend. (Which is 2 days of no income)

Not everybody is working 7 days a week, 24 hours.
Fact.

Now if you claiming that you have 2 days without any income (... ??), then simply delete all files related to that extension.
No need to wait for them.
Or hire another developer who is willing to work over the weekend.

You are absolutely right, and thats why I am working in the weekend to try to solve this. (Not blaming their support or anything just explaining why I'm looking for some community support during the weekend).

MBijen wrote: ↑

Sat Dec 22, 2018 7:11 pm

The file does not exist, and I cannot find it either in the install files of the module.

You are 100% sure?
Download module again

xxvirusxx wrote: ↑

Sat Dec 22, 2018 7:14 pm

You are 100% sure?
Download module again

Downloaded it again and checked, 100% sure. Could this be the reason other modules stopped loading/working?

From Marketplace or isense website?

xxvirusxx wrote: ↑

Sat Dec 22, 2018 7:31 pm

From Marketplace or isense website?

The download file they gave me in the support ticket on the iSenseLabs file (I'm not the original purchaser but am the only person supporting the website at the moment, which makes support a bit more complicating)

Post a screenshot (or in PM )from inside of zip file and one from isense ticket (without name/ip/email) and maybe I can give you that file

xxvirusxx wrote: ↑

Sat Dec 22, 2018 7:47 pm

Post a screenshot (or in PM )from inside of zip file and one from isense ticket (without name/ip/email) and maybe I can give you that file

Send an PM.

You have the file.....
Extract and upload on same location on you website

And you just tell me that you are 100% sure that file doesn' exist...

LE. Nevermind.
Now I realized name is total_promotions_total...another module...
You have another modules? vqmod files?

xxivrusxx supported me for several hours. We weren't able to restore the functionality.
A backup has been placed back and some issues are resolved now, 1 remains.
The faulty module has been installed and 1 other module is not working now (I know that if I disable and enable that not working module, everything fails)

hey i m facing the similar problem of using the extension Promotions
has this peoblem been solved?

If is this extension, then contact developer.