Post by BCGMeds » Fri Jun 09, 2017 1:57 am

Hello. I have been running my store for a few months now (Opencart Version 2.1.0.2) and never encountered any issues with New Order Alert Mail being sent to my email address or to my customers. However, I am no longer receiving a New Order Alert Mail and some of my customers aren't receiving an Order Confirmation email. This occurred quite abruptly and I made no changes to our system that would cause this. Can someone please help with this?

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Post by sculptex » Fri Jun 09, 2017 5:21 am

a) check your error logs
b) your hosting may have made an update that prevents spam emails and an opencart script may have been flagged as a false positive. You can check with your hosting or you could try changing the Mail settings to smtp in System > Settings > Mail

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Post by BCGMeds » Sat Jun 10, 2017 11:26 pm

Thanks for the reply Sculptex. My email is with Godaddy but my website is hosted on Bluehost, who should I contact to see if they may activated a spam filter?

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Post by sculptex » Sun Jun 11, 2017 1:59 am

Godaddy if you are using SMTP with their account details to send emails, otherwise it must be using php mail function so it would be bluehost.
Did you check logs?

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Post by BCGMeds » Mon Jun 12, 2017 10:58 pm

Thanks again. When you say logs do you mean error logs within OpenCart? If so I've checked and I'm not seeing anything that would indicate a problem.

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Post by sculptex » Mon Jun 12, 2017 11:19 pm

BCGMeds wrote:
Mon Jun 12, 2017 10:58 pm
Thanks again. When you say logs do you mean error logs within OpenCart? If so I've checked and I'm not seeing anything that would indicate a problem.
Yes, thats what I meant.

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