Post by EuroPartsHouse » Sat Oct 22, 2016 3:33 am

I got my store converted over from Zen Cart 1.3.9h to OpenCart 2.3.0.2 and was going through a checklist. On the public store site I hit the forgotten password button as a sample customer but didn't get an email. I tried registering as another sample customer with a different email then tried the forgot email and nothing.
I think I read all the posts. I tried the edits on the catalog/controller/account/reset.php and catalog/model/account/customer.php by opencarteli and couldn't get it to work.
Any ideas on where to go from here? I also reinstalled my copies of the above files and went through the process again with no results.
Charles


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Post by EuroPartsHouse » Sat Oct 22, 2016 6:52 am

An update. I created a new sub-domain for a clean install of 2.3.0.2 and tried registering. The registering seemed to work fine and created the customer in the database. When I tried forgotten password there was no email.
My guess is that most people have never tried it so they don't know it doesn't work.
It's the one thing that keeps me from opening the store that I have installed on a test sub-domain. I was going to email my customers that they could hit lost password to log into the site.
Any ideas on how to fix it much appreciated.
Charles


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Post by victorj » Sat Oct 22, 2016 5:58 pm

In admin under configuration your store, did you set up email in correct manner and enabled forgotten passwords ?

When registering as a customer did you recieve conformation email after registering ?

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Post by EuroPartsHouse » Sun Oct 23, 2016 3:55 am

Victor,
Thanks for the questions. It may be the configuration of the email was never configured right. Where exactly do I find those settings for enabling the forgotten password? I looked under Catalog and System and other places but couldn't find it.
Also, no, when registering as a customer I didn't get a confirmation email.
Thanks a bunch!
Charles


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Post by victorj » Sun Oct 23, 2016 4:53 am

First make sure email setting are corect.
normally you use a email related to your domain, like info@yourdomain.com
Most server only like smtp email, so you wil have to set up correct details like email server user password and ports, similar like setting up email on your computer

these settings can be found when goint into admin find configuration your shop, edit and than you will dee aal these tabs, email settings are under tab email

enableling forgotten paswword can be found under tab options

Koeltechnische deurrubbers eenvoudig online op maat bestellen.
Alle niet stekplichtige onderdelen zoals scharnieren, sloten, randverwarming en verlichting voor alle typen koelingen en vriezers.
https://koelcel-onderdelen.com


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Post by EuroPartsHouse » Sun Oct 23, 2016 5:45 am

I think you have me on to where the problem is. Thanks so much. Will post the results but for now will be gone for a day with other matters. In the process I found these two useful links on OpenCart SMTP / Mail issues:

http://docs.opencart.com/system/setting/mail/

http://www.inmotionhosting.com/support/ ... il-problem

Thanks again,
Charles


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Post by EuroPartsHouse » Mon Oct 24, 2016 11:00 am

Called hosting company for tech help. Here is what they found:
Hello,
I will be glad to assist you with this issue today. I apologize for any inconvenience it has caused you so far. I continued to look into why the emails were not sending by logging into your Opencart and configuring the mail section to run off the correct settings. My higher tier and I were able to configure your Opencart to display that messages were sending fine but there was no activity in the email transaction logs. There was also no email received at the test email configured to receive send:
(the link to my site)

From here on out, it appears to be an issue of Opencart not sending the request out to the server to then send out the email. I do apologize but it looks as though you may need to consult either a Website Developer or may certainly pose this question to our Customer Community Team:


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