Hey guys we recently started using Payflow Pro on our site aachristmas.com. We have the Journal theme and when a customer submits the order to us it sometimes takes a LONG time to process. Anyone else know why payflow pro (not iframe) would take such a long time to process and move to the thank you for your order screen?
We were losing a ton of orders according to our abandoned order extension and it's a real problem. Any ideas?
If you put your site under maintenance and activate the debug and sandbox mode in the PayPal PayFlow module in the admin, create a test order during checkout and see if you notice recent activities in the error logs afterwards.zacharybroyles wrote:Hey guys we recently started using Payflow Pro on our site aachristmas.com. We have the Journal theme and when a customer submits the order to us it sometimes takes a LONG time to process. Anyone else know why payflow pro (not iframe) would take such a long time to process and move to the thank you for your order screen?
We were losing a ton of orders according to our abandoned order extension and it's a real problem. Any ideas?
Dedication and passion goes to those who are able to push and merge a project.
Regards,
Straightlight
Programmer / Opencart Tester
Looks like there are a ton of error logs from customers
2016-07-14 9:41:02 - PHP Notice: Undefined variable: help_start_date in /catalog/view/theme/default/template/payment/pp_payflow.tpl on line 27
2016-07-14 9:41:02 - PHP Notice: Undefined variable: help_issue in catalog/view/theme/default/template/payment/pp_payflow.tpl on line 69
2016-07-14 9:41:02 - PHP Notice: Undefined variable: text_loading in /catalog/view/theme/default/template/payment/pp_payflow.tpl on line 78
Which OC version are you using?zacharybroyles wrote:Looks like there are a ton of error logs from customers
2016-07-14 9:41:02 - PHP Notice: Undefined variable: help_start_date in /catalog/view/theme/default/template/payment/pp_payflow.tpl on line 27
2016-07-14 9:41:02 - PHP Notice: Undefined variable: help_issue in catalog/view/theme/default/template/payment/pp_payflow.tpl on line 69
2016-07-14 9:41:02 - PHP Notice: Undefined variable: text_loading in /catalog/view/theme/default/template/payment/pp_payflow.tpl on line 78
Dedication and passion goes to those who are able to push and merge a project.
Regards,
Straightlight
Programmer / Opencart Tester
Confirmed bug even in OC v2.2.0.0 .
In catalog/controller/payment/pp_payflow.php file,
find:
add below:
In catalog/language/<your_language>/payment/pp_payflow.php file,
go to the very end of the file:
add:
Then, find:
add after:
This should rectify the problem. Ensure to try a test order transaction from checkout one more time afterwards to see if you cannot notice additional errors in the logs.
In catalog/controller/payment/pp_payflow.php file,
find:
Code: Select all
$data['entry_cc_issue'] = $this->language->get('entry_cc_issue');
Code: Select all
$data['help_start_date'] = $this->language->get('help_start_date');
$data['help_issue'] = $this->language->get('help_issue');
go to the very end of the file:
add:
Code: Select all
// Help
$_['help_start_date'] = '(if available)';
$_['help_issue'] = '(for Maestro and Solo cards only)';
Code: Select all
$_['text_wait'] = 'Please wait!';
Code: Select all
$_['text_loading'] = 'Loading ...';
Dedication and passion goes to those who are able to push and merge a project.
Regards,
Straightlight
Programmer / Opencart Tester
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