Post by motofox » Fri Feb 06, 2015 6:19 pm

Hi, i recieved a notification of an instant payment from paypal but there was no sales order, so i waited a while and still no order - checked the missing orders and there it was, so i changed its status to complete and now it shows up on the sales orders. But it did not deduct from stock, is this normal ? and is it normal to get missing orders?
thanks in advance



Wed Nov 19, 2014 10:44 pm

Post by jrfcomputing » Fri Feb 06, 2015 6:47 pm

If you get a missing order it means that after payment nothing was returned to the website. If this is the first time it has happened then I would think customer error. They have pressed pay and closed the browser before it can return any info to your site.

It is not normal for this to happen but can.

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