Post by billynoah » Sun Dec 15, 2013 12:33 am

I'd like to suggest that in the support forums we require a version number. This could be done with a select menu, which could include "other" in case the request in not version specific, or perhaps a simple text field which must not be empty. I've found that in the vast majority of cases it's simply overlooked by the user, so if they were required to make a selection a lot of these questions would receive concise answers more quickly.


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Tue Jan 15, 2013 12:46 pm

Post by butte » Sun Dec 15, 2013 1:38 am

+1. In light of what we've seen overall, both OC version and theme should be required in order to open a thread, preferably also to post adding problems in same threads afterward. Software given the entries could then just place a version and theme slug near the top.

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Wed Mar 20, 2013 6:58 am

Post by i2Paq » Tue Dec 17, 2013 9:40 pm

I vote for the same.

The topic-subject should start with your version number.

We tried this, no-one bothered to ad this on a volunteer bases..... :-\

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