In my sotre I only have the option of paying when receiving the products, so when a customer place an order, check the option Pay when receiving products and confirm order, the order is placed. But I don't receive an e-mail ntifying me about that new order, so I can broke the agreement of deliver in 24 hours because I don't know when a new order is placed.
Note: I have thisoption: Send a email to the store owner when a new order is created set to YES in:
Admin, Configuration, Settins, Option.
What can I do?? I really need help in this!
Wilma
(Don't speak english)
How are you sending emails from OC? Mail or SMTP?
Kevin Davidson
Purolator Shipping Module
Canpar Shipping Module
VQMod - Paypal Transaction ID to Payment Details
I did a test right now sending an email to customers and it works perfect the email is received inmediatly.
My store is new and I'am testing the orders before tell my clients to placed from there.
If you wan´t to see my store: www.waohzone.com
Wilma
(Don't speak english)
Has anybody else noticed what wilma has experienced?
Kevin Davidson
Purolator Shipping Module
Canpar Shipping Module
VQMod - Paypal Transaction ID to Payment Details
wilmaogando wrote:Hi
I did a test right now sending an email to customers and it works perfect the email is received inmediatly.
My store is new and I'am testing the orders before tell my clients to placed from there.
If you wan´t to see my store: http://www.waohzone.com
speak to your web host. they might have disabled mails to stop people spamming.
opencart uses the default mail function built into php. if its not setup its not opencarts fault.
OpenCart®
Project Owner & Developer.
You should try to use SMTP for your site emails.
Kevin Davidson
Purolator Shipping Module
Canpar Shipping Module
VQMod - Paypal Transaction ID to Payment Details
1. YES I put the checkmark in the admin section that I want to receive emails when orders come in.
2. About that my web host might have disabled mails to stop people spamming, if that's the reason the emails I send from (Admin, Customers, Mail) would be delivered correctly?, because I send and received them right.
3. About SMTP and WAMP I really don´t know about. I'm really new in this.
Thanks in advance for your help!
Wilma
(Don't speak english)
Do you have a 'live non-WAMP' host that you could test your install on?
Kevin Davidson
Purolator Shipping Module
Canpar Shipping Module
VQMod - Paypal Transaction ID to Payment Details
Live Web Server - would be what this forum is. It is on a web server accessible to the world for all to use.
SMTP - Send Mail Transfer Protocol. How you send your email to your friends (in most cases).
Kevin Davidson
Purolator Shipping Module
Canpar Shipping Module
VQMod - Paypal Transaction ID to Payment Details
For your explanation I think I have a Live Server provided by Hostagator.
I send emails from my admin to the clients correctly, and I also receive the confirmation mail of a new product review. The problem is receiving the confirmation mail for a new placed order. Do you know why?
Thanks in advance
Wilma
(Don't speak english)
No problem.
Have you set up another payment option? Like Check(Cheque)? Does that an email when you do a test order using the check/money order? I am curious to hear if it does.
Kevin Davidson
Purolator Shipping Module
Canpar Shipping Module
VQMod - Paypal Transaction ID to Payment Details
Do you recommend me to enable another one to try?
Wilma
(Don't speak english)
Kevin Davidson
Purolator Shipping Module
Canpar Shipping Module
VQMod - Paypal Transaction ID to Payment Details
Wilma
(Don't speak english)
Kevin Davidson
Purolator Shipping Module
Canpar Shipping Module
VQMod - Paypal Transaction ID to Payment Details
What version of OC do you have installed. It looks like 1.2.8 or a version under that.
I have changed the order status in the admin panel. (Admin->Configuration->Setting->Option) I changed it from Processing to Pending to see if that will help. As far as I can tell you have everything set up correctly.
I am not sure if the change in the order status will help. If it doesn't, I would recommend upgrading to 1.3.2. You may find it may resolve you issue.
Kevin Davidson
Purolator Shipping Module
Canpar Shipping Module
VQMod - Paypal Transaction ID to Payment Details
Cause when you have set it to no only the customer will get the confirmation mail but not the store owner.
Just double checking :-)
The check mark is there. I have verified this.
There is not apparent reason for this, unless Wilma's host provider has some strict email spam protection. The version of OC Wilma is using is sending mail through PHP Mail and this can be blocked by a web host.
I suggest upgrading to version 1.3.2 so that email can be passed through SMTP. That should fix the problem.
Kevin Davidson
Purolator Shipping Module
Canpar Shipping Module
VQMod - Paypal Transaction ID to Payment Details
Users browsing this forum: No registered users and 104 guests