I've contacted the customers that this has happened with and none have been too tech savvy so I just get a response along the lines of "there was something weird with the site during checkout".
I'm thinking that there is an either slow or nonexistent response so they are reloading and hence resubmitting the payment data.
Is anyone else having this problem?
I'm going to enable some test product and try some checkouts later today.
Brad G
Granbury, Texas
OC 1.5.6.4
Product just lists 'Sport Twin' which is the name of the store... but no products so now I need to contact the customer to see what it is he ordered.
What's going on here?
Here's my IPN details for that transaction except for the specific IPN message:
Message ID63S42018J7783105N
Date/time created7/17/2010 16:05 CDT
Original/ResentOriginal
Latest delivery attempt date/time---
Notification URLhttp://store.sporttwin.com/index.php?route=payment/pp_standard/callback
HTTP response codeWhat's this?
Delivery statusDisabled
No. of retries0
Transaction ID7J385394D1046881Y
IPN typeTransaction made
As far as IPN settings go, how is this supposed to be setup?
Edit Instant Payment Notification (IPN) settings
PayPal sends IPN messages to the URL that you specify below.
To start receiving IPN messages, enter the notification URL and select Receive IPN messages below. To temporarily stop receiving IPN messages, select Do not receive IPN messages below. PayPal continues to generate and store IPN messages until you select Receive IPN messages again (or turn off IPN).
Notification URL: (THIS HAS MY OLD STORE URL WHICH IS NO LONGER USED, CRELOADED SCRIPT)
IPN messages
Receive IPN messages (Enabled)
Do not receive IPN messages (Disabled) (THIS IS SELECTED)
Keep in mind that I'm taking payments for 2 different stores... one OC and one CS-Cart and it was working fine until the update. Quite frankly, I'm not getting orders to process today from my CS store either.
Brad G
Granbury, Texas
OC 1.5.6.4
http://forum.opencart.com/viewtopic.php?t=8568&f=23
Brad G
Granbury, Texas
OC 1.5.6.4
I think what is happening is that the order process screen is hanging up and they are resubmitting somewhere in the process.
Q.. .I could use a little help with this when you get a minute. Can't keep issuing refunds for every order.
Brad G
Granbury, Texas
OC 1.5.6.4
However, the order shows up to my admin and customer address along with the payment verification from PayPal but there is no indication in the checkout for the customer to know it has processed. If their order confirmation email goes in to their spam folder they might not every know the order actually processed.... so they sit and watch and some are just hitting the submit button again, hence the double payments.
It just sits forever...even now, it's still trying to process. I assume that the store isn't getting a response back from PayPal to let it continue and give the customer a 'your payment was processed successfully' (or whatever) notice in the store.
So... what's the problem here. How to troubleshoot this?
Attachments
Checkout - 2010-07-25_19-00.jpg (8.77 KiB) Viewed 6017 times
Brad G
Granbury, Texas
OC 1.5.6.4
The "please wait" issue is easily fixed:American wrote:Ok.. I added a test product for .05 and gave it optional shipping. I order as a guest and go through the checkout process with a credit card, I submit the info and payment and it just sits there with the Please Wait and the little circle going round and round to the left (see the screen shot).
However, the order shows up to my admin and customer address along with the payment verification from PayPal but there is no indication in the checkout for the customer to know it has processed. If their order confirmation email goes in to their spam folder they might not every know the order actually processed.... so they sit and watch and some are just hitting the submit button again, hence the double payments.
It just sits forever...even now, it's still trying to process. I assume that the store isn't getting a response back from PayPal to let it continue and give the customer a 'your payment was processed successfully' (or whatever) notice in the store.
So... what's the problem here. How to troubleshoot this?
http://forum.opencart.com/viewtopic.php ... 068#p79068
This fixes the problem.
http://forum.opencart.com/viewtopic.php ... 068#p79068
Brad G
Granbury, Texas
OC 1.5.6.4
im having the double payment problem with paypal payment pro..
Tried that fix posted in the link, i got a Illegal token error...
Please help!
My customer site is high value, so people are being charged £500+, twice!
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Kashflow Integration
That fix in the link? You mean the one for 1.4.x? And you are using it on 1.5.x? Well that clearly wont work.olstar wrote:Hello,
im having the double payment problem with paypal payment pro..
Tried that fix posted in the link, i got a Illegal token error...
Please help!
My customer site is high value, so people are being charged £500+, twice!
I searched but couldn't find a fix for 1.5.x.... any ideas Qphoria?
My client jokingly said he didnt mind (well you wouldnt would you) but said his customers probably wouldnt be too happy if he kept the second payment everytime!
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Kashflow Integration
I checked this out:
viewtopic.php?f=31&t=16053&p=79068#p79068
But the if statement fix in that thread has already been applied to my version of OpenCart.
Olstar, Did you ever find a solution for 1.5?
JR Chew - Founder
Quantum Advanced Search Position Tracking
http://quantum-seo.com
I have these to trawl through and see if i can find a fix, we're just rushed off our feet here so havent had time to check.
I have a feeling its related to certain browsers (old shit IE versions) but can never get the required info from my client to test really..
Its filtering through now.. one guy who had problems with it admitted to using IE5!!!!
IN 2011!!!
IE5!!!!!!!!!!!!!!
I was amazed he managed to get to the payments part of the checkout TBH!!!
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Our client is getting a bit cheesed off with this now, would love to know if anyone has had this issue with 1.5, and sorted it, if so please let me know as im about to rebuild the whole site with the latest version of everything and that would take a while so would prefer to fix what we have got already first
Thanks in advance!
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Kashflow Integration
The fix from 2010 is that still applicable Q?
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