Daniel wrote:does anyone think its acceptable to have new orders created by using the login function under the admin customer page and manually making the order that way?
So basically the same way it works now?
The only thing I don't like about this method is that it doesn't capture certain details that could help us in the event the transaction was fraudulent, such as the IP address of the customer and the exact time and date the order was placed. With this info, if the transaction was fraudulent, at least we would have an IP address of the customer and the exact date and time they placed the order. This info could be turned over to ISPs or law enforcement should the transaction turn out to be a fraudulent one.
I actually don't like to manually make orders this way, and would prefer to walk my customer through the steps on how to order for themselves vs. doing it for them. Therefore I would prefer a robust order editor system.
Daniel wrote:and for editing orders you can only edit the products? the order totals will update with the products being added and removed.
I'd like the following in an order editor:
1. Add/remove products, with it updating the order total AND the stock quantity.
2. Add/remove product options, with it again updating the order total AND the stock quantity.
3. Ability to add coupons/reward points/gift vouchers to an order and have the totals updated accordingly. Also it would add that info to the database so the customer couldn't reuse the same coupon/rewards points/gift voucher again.
4. Edit the shipping options and cost, handling fees, taxes, etc. if needed.
5. Finally, when editing order totals, it should be reflected in your shops overall sales figures, so that the weekly, monthly, yearly sales or whatever are updated to be accurate.
I'm sure the above is what's doing your nut in...perhaps you could stop tying to do it all yourself and request some help from the skilled developers from the rather large OpenCart community to assist you.