Customer Login Problem

Hey Guys,

I am having trouble with customers being able to log into my site.

(using test accounts) I can register accounts fine, I receive the confirmation email where I can follow the link back to the site which I am now logged into. I can also log out and then login successfully using the 'My Account' drop down box in the top right hand corner of the site.

My problem is that using the normal login page where it says 'Returning Customer' I keep getting this same error: Warning: No match for E-Mail Address and/or Password.

I am using 1.5.1.3 and I am not in a position to upgrade at this time. Everything is working well besides this one issue, so I would like to get it fixed asap.

If anyone may be able to help with a fix please pm me!

Thanks

hi i can check this for you ....add me on skype aditya_web

jay_cee wrote:Hey Guys,

I am having trouble with customers being able to log into my site.

(using test accounts) I can register accounts fine, I receive the confirmation email where I can follow the link back to the site which I am now logged into. I can also log out and then login successfully using the 'My Account' drop down box in the top right hand corner of the site.

My problem is that using the normal login page where it says 'Returning Customer' I keep getting this same error: Warning: No match for E-Mail Address and/or Password.

I am using 1.5.1.3 and I am not in a position to upgrade at this time. Everything is working well besides this one issue, so I would like to get it fixed asap.

If anyone may be able to help with a fix please pm me!

Thanks

Completed

I am having the exact same problem.. with the same OC version...

Can I please have the solution?
Can someone please post me some lines of code?

I found the answer. The problem was in my theme.

Path to file:
/catalog/view/theme/MY-THEME/template/account/login.tpl

Change the login #id

Original 2 separate lines of code to l@@k for:

1. <form action="<?php echo $action; ?>" method="post" enctype="multipart/form-data" id="login">

2. <a onclick="$('#login').submit();" class="button"><span><?php echo $button_login; ?></span></a>

Change login to login1 and "enctype="multipart/form-data" is not needed:

1. <form action="<?php echo $action; ?>" method="post" id="login1">

2. <a onclick="$('#login1').submit();" class="button"><span><?php echo $button_login; ?></span></a>

Rodney.

same issue here, tried changing theme so its not the theme, accts are approved in the DB, version is 1.5.4.

I've removed all vqmods and deleted the caches as well..

more info - just manually edited a user in phpMyAdmin - removed the salt and added a straight MD5 hash for password and now that account works fine - looks like an issue in the salt function - any ideas?

is this a paid request? If so, drop me a mail.

Its not exactly additional work, its a bug that's preventing proper operation of opencart - worse case scenario I take the site down and do a clean install of either 1.5.4.1 (presuming it works) or an older build prior to the salting being added.

I Ideally don't want to do that and I'm quite happy making any edits myself - knowing which files are related to the salt/md5 may help narrow it down some but we'll see - might just do a file comparison between 1.5.4.1 and 1.5.3.1 to see whats changed and work from there..

Again any input from the opencart team would be highly appreciated.

there isn't any problem with the salt in v1.5.4.1. It depends on what are you changing.

system/library/customer.php is where the file for logging in is.

Issue resolved - the upgrade from 1.5.4 to 1.5.4.1 must have failed somewhere - re-run the install/upgrade and all is well.

i have to check the your file add me on skype, my skype is er.waseem123 . Thanks

Let me know if you need any assistance. You can contact us via PM or email give below.

Please help me out!

On my website: http://q-depot.com/ when i click on login (customer area) it directs me back to logout page rather than account page. I am using OC 1.5.6.4.

You may try to login here: http://q-depot.com/login - username: test@gmail.com Password: test123

I appreciate if anyone can suggest any solution. Thanks!

Unfortunately, this is a commercial support post. If you're looking for commercial support, you're at the right place. Else, you may want to try the General Support forums.