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Sending marketing mail: 403 forbidden!

Posted: Mon May 11, 2020 5:51 pm
by jonagoldapple
When sending an e-mail to customers using the Marketing > Mail function, I get an error message with the following:

Code: Select all

Forbidden
Forbidden
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>403 Forbidden</title>
</head><body>
<h1>Forbidden</h1>
<p>You don't have permission to access /admin/index.php
on this server.</p>
</body></html>
I have checked all permissions for my user account and still this is not working.

Any trusted developer that knows exactly how to fix this?
Does a developer need our server login data?

Re: Sending marketing mail: 403 forbidden!

Posted: Mon May 11, 2020 7:05 pm
by Scott_Cis11
Hi, I can help.
scott.cisin20@gmail.com

Re: Sending marketing mail: 403 forbidden!

Posted: Mon May 11, 2020 7:08 pm
by pedro1993
Hi there,

I left you a message earlier :) let me know if there's anything I can do to help.

Peter

Re: Sending marketing mail: 403 forbidden!

Posted: Mon May 11, 2020 10:37 pm
by paulfeakins
Hi there,

We should be able to help with this, would you be able to drop us an email to get an estimate?
info@antropy.co.uk

Kind regards,
Alex
www.antropy.co.uk

Re: Sending marketing mail: 403 forbidden!

Posted: Tue May 12, 2020 3:30 am
by ADD Creative
Could be a ModSecurity issue. In your hosting cPanel look under Security for the ModSecurity icon. If you have one click it and then temporary disable ModSecurity and try sending again.

You could also ask you host is they are using ModSecurity and ask them to temporarily disable it.

Re: Sending marketing mail: 403 forbidden!

Posted: Tue May 12, 2020 6:25 pm
by deepvyas
Hi ,
I can resolve marketing email issue.
Please connect further

Regards
Deep