Using the remote control without file transfer would not be a solution either since file infections might be involved especially if the poster addresses the issue about store file infections or hacking activities. Based on those events, forum supporters shall not be responsible whenever these cases might manifest. Using a remote control tool, even with a service, should only be considered as a last resort solution where, even there, it shouldn't be.
The reason why being from the forum posters suggesting to use a remote control, such as Team Viewer or other similar tools, is simply due to budgetary or personal security reasons where programmers would be limited on using his own resource to provide what the forum posters might require while the files being provided on the public network. Should a remote tool be considered when working on a private network rather than public without using a service? Absolutely not!
The use of SFTP (TLS Explicit) / cPanel File Manager should rather be considered. Should time zone issues be considered, with Filezilla FTP Client does solve the issue most of the time. Should other options be considered when Filezilla still corrupt files during uploads despite the file structure? Provide the files directly to the store owner by maintaining the mutual agreements between parties.
Otherwise, for the safety of your store and the hard work people are putting on to maintain their Business, using a remote tool with / without service is not worth it! and this includes the Remote Desktop Connection tool without a server providing SSL certificates and using ODBC connections from Microsoft Office tools. Programmers are now being informed whenever an OP user is suggesting to use remote tools to use them at your own risk!
The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.
Programmer / Opencart Tester
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