Post by maskcomp » Fri Jan 09, 2009 11:51 am

I'm having problems with the Authorize.net SIM. I keep getting this error at checkout:

The following errors have occurred.
(13) The merchant login ID or password is invalid or the account is inactive.

My ID and password is correct. Any ideas?

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Post by Qphoria » Fri Jan 09, 2009 12:54 pm

This is usually due to you switching your authorize.net account from test mode to production mode, without requesting a new transaction key.

Generate a new key while in Production mode in your authorize.net account. Then try

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Post by maskcomp » Wed Jan 21, 2009 1:47 am

That didn't work for me.

I've checked my user name and transaction key. I've even called Authorize.net to make sure everything was correct on my account. But I'm still getting the same error:

The following errors have occurred.
(13) The merchant login ID or password is invalid or the account is inactive.


Are you able to troubleshoot? It could be something I could donate for your time.

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Post by Qphoria » Wed Jan 21, 2009 2:25 am

If you set me up with a temporary admin account to your store, I can try with my login. That will at least verify that it works on your side. PM the info

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Post by maskcomp » Wed Jan 21, 2009 11:37 am

Did you get the log in?

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Post by Qphoria » Wed Jan 21, 2009 11:42 am

no

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Post by Qphoria » Thu Jan 22, 2009 12:41 am

Oh you are using your old template with the new opencart. You need to update the catalog/template//content/checkout_confirm.tpl file with the one from 0.7.9. It has an override support for the form enctype. That will fix your problem
Last edited by Qphoria on Thu Jan 22, 2009 1:14 am, edited 1 time in total.

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Post by maskcomp » Thu Jan 22, 2009 1:38 am

That WORKED! Thanks

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Post by maskcomp » Thu Jan 22, 2009 6:20 am

Looks like I'm not very smart backing up my files.... I've learned my lessen.

You programmed the image to go to a URL for me on the description page, do you still have that code or page file?

I over rode it when I was updating the content folder.

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Post by Qphoria » Thu Jan 22, 2009 6:38 am

see pm

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