Post by Wid » Fri Jun 19, 2020 3:43 pm

I am a developer
How can i answer an open ticket and close it, If a user ask a question to "get support"?

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Post by straightlight » Fri Jun 19, 2020 8:00 pm

This topic has now been moved to the Other > Website Suggestions section of the forum.

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.


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Post by straightlight » Fri Jun 19, 2020 8:01 pm

Please use the contact us link from the Resources link menu at the top of the site or the contact us link at the footer of the site. Then, select the drop-down category menu accordingly for the Accounts and Billing team to review your tickets where you can either create new incident requests or reply to them.

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.


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Post by Wid » Mon Jun 22, 2020 2:27 pm

Still i cannot find the open tickets so as to answer them an close them. When i get a notify to my email i follow the link ( for example https://support.opencart.com/hc/en-us/requests/265393) but i cannot close it after i answer it as i mentioned before.

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Post by Johnathan » Mon Jun 22, 2020 8:51 pm

You can't. Developers cannot close any tickets they respond to, so you just have to wait until the OpenCart team does it. They usually close all tickets 2 or 3 months after the last response, so you just have to wait until then.

Hopefully someday they fix this, since it would be nice to be able to open/close tickets ourselves, but I'm guessing they do it for control reasons. It certainly makes more work for the support team, though.

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Post by Wid » Tue Jun 23, 2020 7:13 pm

Thank you.

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