Our sales data for April (after 20% commission): $312.00 + $312.00 + $224.00 + $224.00 = $1090.00
OpenCart payout at the end of the month (as displayed in our account): PayPal Payment $-1,028.00 ($62 gone)
The actual amount we've received via PayPal: OpenCart Ltd sent you $1,007.44 USD ($21 more gone, $83 in total)
So, $83 disappeared without trace on the way to our PayPal account.
And if I could explain the difference between the total amount and the amount paid out with the fact that OpenCart withholds the PayPal fee (even though this isn't specified anywhere), then the difference between the amount displayed as paid and the actual amount paid looks like cheating and hoping no one notices. And this in addition to the ambiguous refund policy I mentioned in my last most.
So, explanation anyone? Seriously, we don't mind you taking a cut from our sales, but if it says 20% then make it 20% and not 20% + a random amount on top. Don't take it personally, Daniel (if you ever get to read this), but this is not what a professional ecommerce company should look like.
(1) The time zone difference -- the OpenCart team is based in Hong Kong, and their cutoff for the end of the month sometimes includes/excludes a few sales. These are always included in the next month if they did not make it into the last month.
(2) A refund given on a past order (that is, before the current month) will affect the current total being sent. So even if your sales data says you should be getting a certain amount, any refund given on a previous order will reduce that.
(3) Depending on where you live, you may have PayPal fees for accepting the payment. Sometimes this is a flat fee, other times it may be a percentage of the payment. You can find the fee charged by looking at the details in the PayPal transaction, but note that if the fee is paid on OpenCart's end, it won't appear in your transaction.
It's likely one of these things that is happening. If you really cannot figure it out, and it seems like a mistake has been made, then contact the OpenCart team. Nothing is infallible, so there's always a chance there's been an error somewhere.
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