US merchants: SERIOUS incr. in sales (NOT spam, read on)
Posted: Sat Jul 17, 2010 9:22 am
When I first joined the forum, I'd asked whether anyone had integrated OC with International Checkout (http://www.internationalcheckoutsolutions.com/), but didn't get any response. I asked because I have them on my current (soon-to-be old) cart. I paid that hosted cart provider $500 to integrate it with their software (OMG!) right before Christmas, but even at that inflated price, it turned out to be well worth it.
My US sales average about $50 per order. Using International Checkout, I certainly don't get international orders every week, but I've gotten way more than I expected to, and when I do, they're normally between $100 and $200, with a few being above $300, and 1 last month was my highest-ever single order in 4 years of business - $780.
A little backstory for those of you who already ship internationally, and for those who are afraid to. The biggest risk in shipping outside of your own country is fraud; the second is losses in transit. (Even if you ship relatively inexpensive items via the postal service, there are certain countries - I learned with another business years ago - that weren't worth shipping to, because half of the orders never made it to their destination.)
For awhile with my current webstores, I tried shipping just to Canada, but I really, really don't like using the USPS, for several reasons. After making a few Canadian customers really unhappy using both UPS and USPS (and fighting the latter for 3 MONTHS to get them to pay a claim), I finally gave up altogether. There's also the hassle factor of customs forms.
If none of that bothers you and you're happy shipping your items overseas by yourself, you won't need IC. But I just wanted to spread the love and make sure every single OC seller in the US knows about International Checkout, because THEY do everything.
You'll never have a fraud chargeback, because they take on that risk themselves. You won't even have to replace something in Germany or Japan if it arrives broken, because they inspect everything you ship to their warehouse in Southern Calif. before shipping it on to its final destination. After that, they take care of everything, including customer service.
And this won't cost you an extra penny, if you don't want it to. The costs are borne by your customer. (IC does recommend that you provide some kind of a shipping discount, which they will pass along to the customer - if you help lower the costs involved, you - and IC - are more likely to keep a sale). Since I use flat rate shipping, I made the arrangement of shipping my product without charging anything for shipping, to IC. Whatever I might lose in shipping costs pales in comparison to the few thousand dollars in sales - in 6 months - I made that I otherwise wouldn't have, because I was finally able to ship all over the world without worrying about the usual headaches of doing so.
There are other perks to finally being able to ship overseas; like selling product that wasn't selling here, that I thought I was going to have to liquidate; and no longer having to turn away the plaintive emails asking me PLEASE to ship items to (fill in any country).
You might have guessed that the reason I'm writing all this is because I finally did find a way to integrate their cart with my OC one; it didn't cost me a dime, and now that I've done it, I see no reason why I can't help you all do it, too. IMO, IC has been slow on the draw when it comes to helping their merchant clients find an affordable developer to pass the cart info from your site to theirs, but their new head of business development took a look at OC and coded it for me himself (!!), so now it's available for anyone using OpenCart to use.
Oh, if you happen to be using the standard green cart buttons, I made a button for International Checkout you're welcome to use. You have to sign up with them first, if you want to use the integrated solution, but then you can come back here and download my pretty button.
My US sales average about $50 per order. Using International Checkout, I certainly don't get international orders every week, but I've gotten way more than I expected to, and when I do, they're normally between $100 and $200, with a few being above $300, and 1 last month was my highest-ever single order in 4 years of business - $780.
A little backstory for those of you who already ship internationally, and for those who are afraid to. The biggest risk in shipping outside of your own country is fraud; the second is losses in transit. (Even if you ship relatively inexpensive items via the postal service, there are certain countries - I learned with another business years ago - that weren't worth shipping to, because half of the orders never made it to their destination.)
For awhile with my current webstores, I tried shipping just to Canada, but I really, really don't like using the USPS, for several reasons. After making a few Canadian customers really unhappy using both UPS and USPS (and fighting the latter for 3 MONTHS to get them to pay a claim), I finally gave up altogether. There's also the hassle factor of customs forms.
If none of that bothers you and you're happy shipping your items overseas by yourself, you won't need IC. But I just wanted to spread the love and make sure every single OC seller in the US knows about International Checkout, because THEY do everything.
You'll never have a fraud chargeback, because they take on that risk themselves. You won't even have to replace something in Germany or Japan if it arrives broken, because they inspect everything you ship to their warehouse in Southern Calif. before shipping it on to its final destination. After that, they take care of everything, including customer service.
And this won't cost you an extra penny, if you don't want it to. The costs are borne by your customer. (IC does recommend that you provide some kind of a shipping discount, which they will pass along to the customer - if you help lower the costs involved, you - and IC - are more likely to keep a sale). Since I use flat rate shipping, I made the arrangement of shipping my product without charging anything for shipping, to IC. Whatever I might lose in shipping costs pales in comparison to the few thousand dollars in sales - in 6 months - I made that I otherwise wouldn't have, because I was finally able to ship all over the world without worrying about the usual headaches of doing so.
There are other perks to finally being able to ship overseas; like selling product that wasn't selling here, that I thought I was going to have to liquidate; and no longer having to turn away the plaintive emails asking me PLEASE to ship items to (fill in any country).
You might have guessed that the reason I'm writing all this is because I finally did find a way to integrate their cart with my OC one; it didn't cost me a dime, and now that I've done it, I see no reason why I can't help you all do it, too. IMO, IC has been slow on the draw when it comes to helping their merchant clients find an affordable developer to pass the cart info from your site to theirs, but their new head of business development took a look at OC and coded it for me himself (!!), so now it's available for anyone using OpenCart to use.
Oh, if you happen to be using the standard green cart buttons, I made a button for International Checkout you're welcome to use. You have to sign up with them first, if you want to use the integrated solution, but then you can come back here and download my pretty button.