Post by msklut » Thu May 26, 2022 12:49 am

We currently have our store's email setup with a Google Group (through Google Suite). The email address acts like an alias/distribution list. Due to this configuration, we have been using the default 'Mail' Mail Engine setting as outlined below. We would have preferred to set it up with SMTP, but since there's no username/password, that wasn't an option. Has anyone been able come up with a solution for this?

Code: Select all

Mail Engine: Mail
Mail Parameters -f orders@*******.com
SMTP Hostname:
SMTP Username:
SMTP Password:
SMTP Port: 25
SMTP Timeout: 10
As of now, when our store sends an email to a customer it comes from the address above (orders@*******.com). However, since the 'Mail' protocol does not include the DKIM/SPF records with it, about 50-60% customers never see our store's email because they ends up in spam or junk (especially for Gmail, Yahoo, etc.) Are there any workarounds for using the standard 'Mail' engine?

(DKIM and SPF records are configured correctly and working for the domain as you can see below)
DKIM:

Code: Select all

; <<>> DiG 9.10.6 <<>> txt google._domainkey.******.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 39779
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;google._domainkey.******.com. IN	TXT

;; ANSWER SECTION:
google._domainkey.******.com. 14400 IN TXT	"v=DKIM1; k=rsa; p=******************************************************************************************************************************************************************************************************************************************"
SPF

Code: Select all

; <<>> DiG 9.10.6 <<>> txt ******.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 61032
;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;******.com.		IN	TXT

;; ANSWER SECTION:
******.com.	14400	IN	TXT	"v=spf1 ip4:12.345.678.910 include:_spf.google.com ~all"
OpenCart 3.0.2.0

New member

Posts

Joined
Tue Nov 19, 2019 11:43 pm
Location - Charlotte, NC

Post by paulfeakins » Thu May 26, 2022 5:57 pm

Create an account on Google for orders@ and use that with SMTP.

UK OpenCart Hosting | OpenCart Audits | OpenCart Support - please email info@antropy.co.uk


User avatar
Guru Member
Online

Posts

Joined
Mon Aug 22, 2011 11:01 pm
Location - London Gatwick, United Kingdom

Post by ADD Creative » Fri May 27, 2022 5:08 am

For SPF you just need to make sure that the IP address or domain the email is sent from is in the allowed list. For DKIM your have to configure the MTA that the PHP mail gets routed through to add the correct headers.

www.add-creative.co.uk


Expert Member

Posts

Joined
Sat Jan 14, 2012 1:02 am
Location - United Kingdom
Who is online

Users browsing this forum: Adminas99999 and 159 guests