Post by liprotech.in » Wed Jan 26, 2022 4:05 am

Hi,
We have OpenCart 3.0.3.7 installed at the Plesk panel in a Hostgator VPS.
For the last 2-3 months we are facing a different type of issue, we regularly install and update our many extensions. But we are failed to detect the issue.
**Our theme is Journal 3. But we have tried to uninstall the theme and check this issue for 2-3 days, same things happen.

Problem:
At night when I personally login to the admin panel, my login token stayed valid as long as my system is on. There was no such issue.

But at office time, many admins (different users) log in to the OpenCart admin panel at a time, approx 4-5 users. Everyone frequently gets logged out automatically from the admin panel. At the same time, many customers (front end-user) also complain that they feel very bad as they get logged out in the middle of any purchase, like at the checkout page or multiple items added to the cart then get logged out automatically.

Our website is https://nationalpc.in
you can create an account and test the situation from IST 11:30 AM to 07:30 PM

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nationalpc.in
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Post by mikeinterserv » Wed Jan 26, 2022 4:17 am

How do you administer your DB -
If phpmyadmin for example look at the session table and see what is going on there.

Also possible is a caching/proxy issue

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Post by liprotech.in » Wed Jan 26, 2022 4:26 am

It's really surprising
oc_session table is only 80.0 KiB

Whenever I checked before, this was always above 15 MiB. But now this is only 80.0 KiB though I haven't cleared this for the last 1-2 months. Something serious !!

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Post by mikeinterserv » Wed Jan 26, 2022 4:37 am

It should become obvious what is occurring if you monitor that session table during logins etc.
The session table should clear down by itself depending on what code is in there. There were problems in some OC versions.

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Post by liprotech.in » Wed Jan 26, 2022 2:32 pm

We have updated the OC version to 3.0.3.8 and the PHP version to 8.0.15
Let's see for 1-2 days, will update here.

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Post by mikeinterserv » Wed Jan 26, 2022 11:31 pm

liprotech.in wrote:
Wed Jan 26, 2022 2:32 pm
We have updated the OC version to 3.0.3.8 and the PHP version to 8.0.15
Let's see for 1-2 days, will update here.
You may encounter some issues here.
If you do - apply the fixes available or go back to php 7.4

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