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Returning customer cannot log in
Posted: Mon Jan 17, 2022 8:53 pm
by doviis
Hello everyone,
Maybe someone had the same problem as me.
Customer can successfully register on the website, however from the home page -> login pop up they cannot log in with valid credentials.
It is strange but on the checkout page, you can select if you are returning customer, you can create new account or checkout as guest. If you select that you are returning customer and enter your credentials -> Customer successfully log ins into website, however from main page it does not work.
The problem is that there is no error code or something created at error log as well. Not sure where to dig for problem
Using Opencart V3.02 and Journal V3 theme.
Re: Returning customer cannot log in
Posted: Mon Jan 17, 2022 9:24 pm
by khnaz35
Did you have a look into your php log?
Re: Returning customer cannot log in
Posted: Tue Jan 18, 2022 10:13 pm
by paulfeakins
doviis wrote: ↑Mon Jan 17, 2022 8:53 pm
Hello everyone,
Maybe someone had the same problem as me.
Customer can successfully register on the website, however from the home page -> login pop up they cannot log in with valid credentials.
It is strange but on the checkout page, you can select if you are returning customer, you can create new account or checkout as guest. If you select that you are returning customer and enter your credentials -> Customer successfully log ins into website, however from main page it does not work.
The problem is that there is no error code or something created at error log as well. Not sure where to dig for problem
Using Opencart V3.02 and Journal V3 theme.
You'll probably need to pay someone to take a look, it could be anything.
Re: Returning customer cannot log in
Posted: Fri Jan 21, 2022 10:10 pm
by doviis
Seems that index.php?route=account/login&popup=login is not working at all.
Not sure what to do since error log does not show anything.
Re: Returning customer cannot log in
Posted: Fri Jan 21, 2022 10:55 pm
by rjcalifornia
doviis wrote: ↑Fri Jan 21, 2022 10:10 pm
Seems that index.php?route=account/login&popup=login is not working at all.
Not sure what to do since error log does not show anything.
The login URL that you just posted caught my attention. Which theme are you using? Did you install any vqmods lately?
I tested on a clean install of OpenCart, and can't find that URL anywhere.
Re: Returning customer cannot log in
Posted: Fri Jan 21, 2022 11:19 pm
by Gergely
rjcalifornia wrote: ↑Fri Jan 21, 2022 10:55 pm
The login URL that you just posted caught my attention.
Which theme are you using? Did you install any vqmods lately?
I tested on a clean install of OpenCart, and can't find that URL anywhere.
doviis wrote: ↑Mon Jan 17, 2022 8:53 pm
Hello everyone,
Maybe someone had the same problem as me.
Customer can successfully register on the website, however from the home page -> login pop up they cannot log in with valid credentials.
It is strange but on the checkout page, you can select if you are returning customer, you can create new account or checkout as guest. If you select that you are returning customer and enter your credentials -> Customer successfully log ins into website, however from main page it does not work.
The problem is that there is no error code or something created at error log as well. Not sure where to dig for problem
Using Opencart V3.02 and
Journal V3 theme.
This is definitely an issue that should concern your theme's support team rather than the opencart forums.
Re: Returning customer cannot log in
Posted: Thu Jan 27, 2022 7:20 pm
by doviis
Actually the problem was with "SEO friendly" redirections or smth like that.
Just redirected domain.com/login to domain.com/index.php?route=account/login&popup=login