Post by jla01 » Wed Dec 08, 2021 3:10 am

I just installed the Open Cart software v. 3.0.3.8 on my site and was getting familiar with the admin dashboard. I think the last thing I did was in the settings area, in the "Local" tab, where I indicated the country of origin for the site, measurements, etc. When I was done, I logged off and did some other work.

Returning to the site, I find that I can't reach the admin dashboard. First, I navigated to:

https://greatlakescongress.org/enter/admin/

As normal, I'm presented with a login screen. After I enter my no-special-characters username/password, the URL changes to something like this:

Code: Select all

https://greatlakescongress.org/enter/admin/index.php?route=common/dashboard&user_token=[long string of token-y numbers and letters]
However, only the login page remains visible. I tried "Forgotten password" and reset the password per a previous thread, but that did not work (nor did I expect it to). I do not have any extensions downloaded and I wiped all the cookies from the site from my desktop, but it's the same result each time. Any ideas on how I get the admin page to load again?

Thanks in advance for any help.

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Post by straightlight » Wed Dec 08, 2021 5:00 am

.htaccess, config.php and / or admin/config.php configuration issues. Also check your error / access logs.

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Post by jla01 » Wed Dec 08, 2021 5:14 am

straightlight wrote:
Wed Dec 08, 2021 5:00 am
.htaccess, config.php and / or admin/config.php configuration issues. Also check your error / access logs.
Thanks for your response. I don't see anything that appears untoward in either of the config files and there are no errors in my server logs. With respect to the .htaccess, I am not sure what I would be looking for in those, assuming I'm able to locate them.

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Post by paulfeakins » Wed Dec 08, 2021 8:55 pm

jla01 wrote:
Wed Dec 08, 2021 5:14 am
.htaccess, I am not sure what I would be looking for in those, assuming I'm able to locate them.
If you're not sure where your .htaccess files are you should probably be working with a developer.

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Post by straightlight » Wed Dec 08, 2021 11:03 pm

Just to know the location of a file does not require a developer. It may require a developer to use it, however, if the reported issue is caused by something specific and cannot be identified from Google already. .htaccess is located on your Opencart main folder.

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