Post by nwengravers » Wed Oct 20, 2021 5:21 am

I'm using version 3.0.2.0 I had seem to be getting double orders from some customers. Is there something that the customer is doing that causes that? They both show up as pending, but 1 will have no order history and the other will have pending, which is our default. Any help would be appreciated.

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Post by thekrotek » Wed Oct 20, 2021 6:20 am

I don't think there's a generic solution for this, since the issue is quite specific. You might wanna ask a developer to look into the issue personally.

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Post by ADD Creative » Wed Oct 20, 2021 6:58 am

What theme? Using any extensions that change checkout? What payment extension?

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Post by paulfeakins » Wed Oct 20, 2021 4:42 pm

ADD Creative wrote:
Wed Oct 20, 2021 6:58 am
What theme? Using any extensions that change checkout? What payment extension?
This is a good question as it might be that the theme is not disabling the confirm button at the end of the checkout process.

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Post by JNeuhoff » Wed Oct 20, 2021 8:06 pm

Are you using a one-page checkout extension? Quite a few of them are buggy, such as the Journal3 one-page checkout, or others.

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