Post by hamidg84 » Wed Oct 06, 2021 5:11 am

Hello

I know this topic has been discussed many times and i have gone through several posts but no luck.

Im using 3.0.3.8 + gSuite for domain email address with the following configuration

Settings > Store: sales@domain.com
Mail: -f sales@domain.com

order confirmation or contact us emails are not working.

What am i missing? :-(

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Post by straightlight » Wed Oct 06, 2021 5:16 am

hamidg84 wrote:
Wed Oct 06, 2021 5:11 am
Hello

I know this topic has been discussed many times and i have gone through several posts but no luck.

Im using 3.0.3.8 + gSuite for domain email address with the following configuration

Settings > Store: sales@domain.com
Mail: -f sales@domain.com

order confirmation or contact us emails are not working.

What am i missing? :-(
Error logs.

Dedication and passion goes to those who are able to push and merge a project.

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Post by hamidg84 » Wed Oct 06, 2021 5:37 am

right now it's empty.. no error logs

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Post by straightlight » Wed Oct 06, 2021 5:39 am

hamidg84 wrote:
Wed Oct 06, 2021 5:37 am
right now it's empty.. no error logs
If you can't find your error_log file in your opencart root folder or in the admin, contact your host to get them.

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Post by hamidg84 » Wed Oct 06, 2021 5:45 am

found this

Stack trace:
#0 /home/xxx/public_html/system/library/mail.php(142): Mail\Smtp->send()
#1 /home/xxx/public_html/catalog/controller/extension/lightning/alpha.php(8): Mail->send()
#2 /home/xxx/public_html/catalog/controller/extension/lightning/zero.php(6): require_once('/home/xxx/...')
#3 /home/xxx/public_html/catalog/controller/extension/lightning/gamma.php(41): require_once('/home/xxx/...')
#4 /home/xxx/public_html/index.php(19): require_once('/home/xxx/...')
#5 {main}
thrown in /home/xxx/public_html/system/library/mail/smtp.php on line 91

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Post by straightlight » Wed Oct 06, 2021 5:49 am

Those are the activity logs.

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Post by ADD Creative » Wed Oct 06, 2021 5:50 am

What are your mail settings set to?

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Post by ADD Creative » Wed Oct 06, 2021 5:52 am

straightlight wrote:
Wed Oct 06, 2021 5:49 am
Those are the activity logs.
No there are not. It's an error log, they just missed the most important line. But you can tell from "smtp.php on line 91" that their SMTP credentials are wrong.

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Post by straightlight » Wed Oct 06, 2021 6:11 am

ADD Creative wrote:
Wed Oct 06, 2021 5:52 am
straightlight wrote:
Wed Oct 06, 2021 5:49 am
Those are the activity logs.
No there are not. It's an error log, they just missed the most important line. But you can tell from "smtp.php on line 91" that their SMTP credentials are wrong.
They're incomplete anyways. Usually, error logs are more detailed than this.

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Post by paulfeakins » Wed Oct 06, 2021 6:35 pm

hamidg84 wrote:
Wed Oct 06, 2021 5:11 am
What am i missing? :-(
It really can be quite fiddly so if you're still stuck you could pay a developer such as ourselves or post a job in the Commercial Support Forum.

UK OpenCart Hosting | OpenCart Audits | OpenCart Support - please email info@antropy.co.uk


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Post by hamidg84 » Sun Oct 17, 2021 12:11 am

I was able to fix the problem by doing the following;

Logged on to Gsuite Admin for the domain,
Disable Two Factor Authentication
Tried the contact form ( Worked OK )
Enabled the security[/list][/list][/list]
still working perfectly

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Post by straightlight » Sun Oct 17, 2021 12:19 am

hamidg84 wrote:
Sun Oct 17, 2021 12:11 am
I was able to fix the problem by doing the following;

Logged on to Gsuite Admin for the domain,
Disable Two Factor Authentication
Tried the contact form ( Worked OK )
Enabled the security[/list][/list][/list]
still working perfectly
Now that the unsupported issue has been resolved, please add: [SOLVED] at the beginning of the subject line on your first post.

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