Post by iamhereforhelp » Thu Sep 23, 2021 4:03 pm

Hello, hello! We have a problem with the PayPal Commerce Platform plugin, which is causing orders to get stuck. It is happening that the payment is done, it is visible in the order, but the order is in status "Missing orders". Any advice will be helpful. Thanks!


Posts

Joined
Thu Sep 23, 2021 3:55 pm

Post by ADD Creative » Thu Sep 23, 2021 6:56 pm

What is your OpenCart version? Are you using the latest version of the PayPal Commerce Platform module from the marketplace? Any errors in you server, PHP or OpenCart error logs?

www.add-creative.co.uk


Expert Member

Posts

Joined
Sat Jan 14, 2012 1:02 am
Location - United Kingdom

Post by Gergely » Thu Sep 23, 2021 8:14 pm

We had the exact same issue a few months back. For us it was resolved by updating to the latest (at the time pre-) release, which the support team was kind enough to provide for us. I'm sure this has been fixed since and the latest version on the Marketplace would not produce this issue. If you updated the extension and the issue still persists, you should get in touch with the developers, we received exceptional support!

Active Member

Posts

Joined
Wed Sep 30, 2020 7:58 pm

Post by JNeuhoff » Thu Sep 23, 2021 10:16 pm

This is usually caused by missing IPNs (Instant Payment Notifications) which should be sent from Paypal to OpenCart after a successful payment.
Check your IPN URL on your OpenCart payment extension, and in you Paypal account.

Export/Import Tool * SpamBot Buster * Unused Images Manager * Instant Option Price Calculator * Number Option * Google Tag Manager * Survey Plus * OpenTwig


User avatar
Guru Member
Online

Posts

Joined
Wed Dec 05, 2007 3:38 am

Who is online

Users browsing this forum: Semrush [Bot] and 103 guests