Post by AdvancedPromo » Tue Jun 15, 2021 10:52 pm

Hi,

I use Opencart 3.0.3.2 with the Journal 3 theme.
On mobile, if an user make an order, sometimes if they order on the same day twice, the second order is made with the same order number. So we don't see this order in our mail.
In the back-end of the site, you only see the last order.

First, this was with a lot of orders made by the same user in the past.
I found out, the oc_session table was not cleared at all. So I found a plugin which clears this table data, older then 24 hours. With this, now only if an user orders on the same day, we have this problem. It happen with different payment methods en providers.

Does anyone know how to fix this?

Thanks,
Wouter

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Post by ADD Creative » Wed Jun 16, 2021 1:01 am

The issue with the customer placing two orders but you only receiving one is known bug with the Journal 3 theme checkout modifications.

There are a few post about it on the forum.
viewtopic.php?f=202&t=216892
viewtopic.php?f=202&t=216973

You will need to contact Journal support.

www.add-creative.co.uk


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Post by AdvancedPromo » Wed Jun 16, 2021 5:10 pm

Thanks!
I just updated the Journal theme and will contact the developer if the problem still exist.

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Post by paulfeakins » Wed Jun 16, 2021 7:46 pm

AdvancedPromo wrote:
Wed Jun 16, 2021 5:10 pm
I just updated the Journal theme and will contact the developer if the problem still exist.
Even better would be just to never use Journal.

For quick, professional OpenCart support please email info@antropy.co.uk


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Post by straightlight » Wed Jun 16, 2021 8:07 pm

Unsupported on the forum anyways.

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.


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Straightlight
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