Post by trixiemay » Sun Dec 20, 2020 11:40 am

The email confirmation of an order is coming through but does not include customer's name, address or contact details. I just get Order ID, Date Added, Order Status, Product/s, Sub total, Shipping and Total. And sometimes the order status comes up as canceled. Any advice please?

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Post by sw!tch » Sun Dec 20, 2020 12:33 pm

Payment gateway used? Which order email? OC version? Extensions?

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Post by trixiemay » Sun Dec 20, 2020 1:29 pm

OC 3.0.3.2
PayPal Standard extension

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Post by BillT » Sat Jan 15, 2022 3:11 am

I am having the same issue. The order email confirmation to the customer DOES NOT INCLUDE the name, customer address country ( No shipping address & no billing address). All i get is the order number, product details, subtotal and Total.

Using 3.0.3.6 version and using cash on delivery as a payment method to test the site. Standard theme and site works fine.

Any suggestions ??

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Post by S.O. » Sat Jan 15, 2022 10:06 pm

Customer should receive a full info e-mail. (see order_add.twig)
The admin only receives an order confirmation. (see order_alert.twig)

As far I can see this is the default behavior.
I am also looking for a solution to get the same info send to the customer also send to the admin acount e-mailaddress.

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Post by xxvirusxx » Sat Jan 15, 2022 11:25 pm

S.O. wrote:
Sat Jan 15, 2022 10:06 pm
I am also looking for a solution to get the same info send to the customer also send to the admin acount e-mail address.
https://www.opencart.com/index.php?rout ... n_id=33659

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Post by mikeinterserv » Sat Jan 15, 2022 11:49 pm

You can use this also

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Post by S.O. » Sat Jan 15, 2022 11:59 pm

xxvirusxx wrote:
Sat Jan 15, 2022 11:25 pm
S.O. wrote:
Sat Jan 15, 2022 10:06 pm
I am also looking for a solution to get the same info send to the customer also send to the admin acount e-mail address.
https://www.opencart.com/index.php?rout ... n_id=33659
Thanx :)
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Post by S.O. » Sun Jan 16, 2022 12:01 am

mikeinterserv wrote:
Sat Jan 15, 2022 11:49 pm
You can use this also
Also thanx.

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Post by BillT » Mon Jan 17, 2022 10:28 am

mikeinterserv wrote:
Sat Jan 15, 2022 11:49 pm
You can use this also
This extension did the job. Excellent mod. I use Opencart 3.0.3.6 version and this mod emails all the invoice invoice details that a customer needs. i.e name address ip address payment method as well as the items ordered.

Thank you @mikeinterserv ..... I value your efforts. Much appreciated. Have a super day.

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Post by BillT » Tue Jan 18, 2022 12:48 am

xxvirusxx wrote:
Sat Jan 15, 2022 11:25 pm
S.O. wrote:
Sat Jan 15, 2022 10:06 pm
I am also looking for a solution to get the same info send to the customer also send to the admin acount e-mail address.
https://www.opencart.com/index.php?rout ... n_id=33659
Thank you @xxvirusxx for your help as always. Much appreciated.

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