Post by 70john » Sun Sep 06, 2020 6:16 am

hi suddenly i can't log into the backend opencart 3.0.3.1, and my clients can't log into the website, giving no errors, but they don't log in,

everything has always worked perfectly


when i log in it says this

https://www.website.com/admin/index.php ... 7RTDzJN32Z




can help me
thanks in advance

regards
john

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Post by uksitebuilder » Sun Sep 06, 2020 3:39 pm

Have you reached out to your web hosts?

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Post by khnaz35 » Sun Sep 06, 2020 4:33 pm

70john wrote:
Sun Sep 06, 2020 6:16 am
when i log in it says this
https://www.website.com/admin/index.php ... 7RTDzJN32Z
Hi John
The HTTP 403 Forbidden client error status response code indicates that the server understood the request but refuses to authorize it. So you need to reach out to your host and ask them to resolve it for you.

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Post by 70john » Sun Sep 06, 2020 4:42 pm

sorry I didn't explain myself well, not from any 403 errors or anything else

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Post by khnaz35 » Sun Sep 06, 2020 4:45 pm

70john wrote:
Sun Sep 06, 2020 4:42 pm
sorry I didn't explain myself well, not from any 403 errors or anything else
this error happen when i click on your link , it has coming from your host not due to you entering wrong password.
https://prnt.sc/uce228

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Post by 70john » Sun Sep 06, 2020 4:50 pm

Image

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no log in.PNG

no log in.PNG (8.9 KiB) Viewed 436 times


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Post by 70john » Sun Sep 06, 2020 4:52 pm

https://imgur.com/a/Da1F7cU

it gives me no error, apart from the one written token = ....

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Post by khnaz35 » Sun Sep 06, 2020 4:53 pm

70john wrote:
Sun Sep 06, 2020 4:50 pm
Image
Did you see my previous post i share a link when clicking your website link it throws that error.

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Post by khnaz35 » Sun Sep 06, 2020 4:55 pm

70john wrote:
Sun Sep 06, 2020 4:52 pm
https://imgur.com/a/Da1F7cU

it gives me no error, apart from the one written token = ....
try to clear your browser cache and access website again or open in incognito to see the page
also try this way https://www.website.com/admin/?nocache

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Post by 70john » Sun Sep 06, 2020 4:55 pm

I can't log in neither I nor my customers, is it a hosting or opencart problem ??

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Post by 70john » Sun Sep 06, 2020 5:00 pm

I emptied the cache, always the same problem, the same for customers registered on the site, they can no longer log in, before everything worked perfectly

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Post by khnaz35 » Sun Sep 06, 2020 5:01 pm

70john wrote:
Sun Sep 06, 2020 5:00 pm
I emptied the cache, always the same problem, the same for customers registered on the site, they can no longer log in, before everything worked perfectly
check your pm box i need more information to understand what has excatlly happened to your store because we both are seeing different error.
Last edited by khnaz35 on Sun Sep 06, 2020 5:04 pm, edited 1 time in total.

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Post by 70john » Sun Sep 06, 2020 5:02 pm

if I try to reinstall opencart everything works, but so I lose all the changes made, in fact then I restored the version I had previously saved

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Post by 70john » Sun Sep 06, 2020 5:19 pm

I can't log in ,I can't enter the back end, registered customers cannot log in to the shop, without any reason all of a sudden. Then I try to update to the latest version and I get these errors, is it possible to correct them?

Error Code(0): Error: Duplicate entry '75b4db360984a2ee038e38a67f' for key 'PRIMARY'
Error No: 1062
ALTER TABLE `ocid_session` ADD PRIMARY KEY(`session_id`) in /home/john/public_html/system/library/db/mysqli.php on line 40
Last edited by 70john on Sun Sep 06, 2020 5:21 pm, edited 1 time in total.

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Post by 70john » Sun Sep 06, 2020 5:21 pm

I can't log in ,I can't enter the back end, registered customers cannot log in to the shop, without any reason all of a sudden. Then I try to update to the latest version and I get these errors, is it possible to correct them?

Error Code(0): Error: Duplicate entry '75b4db360984a2ee038e38a67f' for key 'PRIMARY'
Error No: 1062
ALTER TABLE `ocid_session` ADD PRIMARY KEY(`session_id`) in /home/john/public_html/system/library/db/mysqli.php on line 40

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Post by xxvirusxx » Sun Sep 06, 2020 5:22 pm

Is that your website? (website.com) Or you have created on that website using Site builder?

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Post by 70john » Sun Sep 06, 2020 5:27 pm

no, it's not my site, I don't put it for privacy

I created it with opencart

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Post by xxvirusxx » Sun Sep 06, 2020 5:34 pm

Empty ocid_session table from PhpMyAdmin then try to login again.

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Post by 70john » Sun Sep 06, 2020 5:43 pm

how do i empty it, tell me? thank you

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Post by 70john » Sun Sep 06, 2020 5:48 pm

I deleted oci_api_session, now?

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