I just figured out that stocks do not subtract after an order has been placed. Already checked the system settings and made sure "order status" and "processing order status" match as suggested by other topics on the forum. Each products "subtract stock" option is set to yes.
Any suggestions on how to subtract stock when a customer confirms an order, so right before going to payment?
OC 3.0.3.2
PHP 7.2.10
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Stock is subtracted, when order is processing or completed. If you did everything right, it should work, and if it doesn't, then you did something wrong.
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I only changed the stock statusses in the stock status menu (admin panel). No code has been changed, at least not manually. What did I do wrong?
What payment gateway are you using?
To clarify - You are wanting to subtract stock before payment is confirmed?
To clarify - You are wanting to subtract stock before payment is confirmed?
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I have just updated the FAQ for these issues. The following was tested during a custom job with a client: viewtopic.php?f=134&t=215776&p=775757#p775757 . See if that solution rectifies the issue.jonagoldapple wrote: ↑Fri Mar 06, 2020 5:31 amI only changed the stock statusses in the stock status menu (admin panel). No code has been changed, at least not manually. What did I do wrong?
The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.
Regards,
Straightlight
Programmer / Opencart Tester
the code is pretty straighforward:
when adding order history either automatic or manual
1) If the CURRENT ORDER STATUS IS NOT IN the "processing" stati AND NOT IN the "complete" stati (as set in admin) but the NEW ORDER STATUS IS IN EITHER then do the stock subtraction
2) If the CURRENT ORDER STATUS IS IN the "processing" stati OR IN the "complete" stati (as set in admin) but the NEW ORDER STATUS IS IN NEITHER then do the re-stocking
when adding order history either automatic or manual
1) If the CURRENT ORDER STATUS IS NOT IN the "processing" stati AND NOT IN the "complete" stati (as set in admin) but the NEW ORDER STATUS IS IN EITHER then do the stock subtraction
2) If the CURRENT ORDER STATUS IS IN the "processing" stati OR IN the "complete" stati (as set in admin) but the NEW ORDER STATUS IS IN NEITHER then do the re-stocking
But a malicious competitor could reduce all your stock levels to zero without paying for anything?jonagoldapple wrote: ↑Thu Mar 05, 2020 11:00 pmAny suggestions on how to subtract stock when a customer confirms an order, so right before going to payment?
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Guru Member
Does not have to be a competitor nor malicious, any time a customer confirms a payment method but does not checkout, your stock will be gone in no time.
All your "missing orders" will reduce stock.
Good if you are on commission for stock-turnover.
All your "missing orders" will reduce stock.
Good if you are on commission for stock-turnover.
Guru Member
Good point about subtracting stock before payment. I do not want to subtract before the payment has been completed. What I really need is when an order has been paid succesfully, it subtracts stock.
In my payment module settings under Admin > Extensions > Extensions > Payments > Mollie I can choose those status options:
- Processing payment
- Payment created
- Payment failed
- Payment cancelled
- Payment expired
- Payment received
- Order shipped
If I understand correctly I have to match the above Payment received status with the System > Settings > Edit store > Order status setting, and if I do this stock will subtract when the payment has been received?
In my payment module settings under Admin > Extensions > Extensions > Payments > Mollie I can choose those status options:
- Processing payment
- Payment created
- Payment failed
- Payment cancelled
- Payment expired
- Payment received
- Order shipped
If I understand correctly I have to match the above Payment received status with the System > Settings > Edit store > Order status setting, and if I do this stock will subtract when the payment has been received?
System -> Settings -> Store -> Option -> Processing Order Status & Complete Order Status
So if your gateway returns Payment received and you want that status to subtract stock, then check that order status under the appropriate section as @Quino explained.
Does your Payment gateway have a test mode? Just run a test you can see how it works.
So if your gateway returns Payment received and you want that status to subtract stock, then check that order status under the appropriate section as @Quino explained.
Does your Payment gateway have a test mode? Just run a test you can see how it works.
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What was the resolution?
The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.
Regards,
Straightlight
Programmer / Opencart Tester
Under Admin > System > Settings > [edit-store] > Options > Processing order status I had checked the wrong status checkboxes. I had to check the "payment received" status and it has to match the received status selected in Mollie Payments. Ran a few payment tests and now it is working!
Last edited by jonagoldapple on Sat Mar 07, 2020 9:04 pm, edited 1 time in total.
Thanks for letting us know. I will add this one to the FAQ.jonagoldapple wrote: ↑Sat Mar 07, 2020 9:02 pmUnder Admin > System > Settings > [edit-store] > Options > Processing order status I had checked the wrong status checkboxes. I had to check the "payment received" status and it has to match the received status selected in Mollie Payments. Ran a few payment tests and now it is working!
The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.
Regards,
Straightlight
Programmer / Opencart Tester
Edited my post for more accurate information 
Also make sure there are no statuses selected that come BEFORE the "payment received".
For example, checking the "payment failed" status checkbox will subtract stock even when because payment fails.
The same for "processing" statuses.
Also make sure there are no statuses selected that come BEFORE the "payment received".
For example, checking the "payment failed" status checkbox will subtract stock even when because payment fails.
The same for "processing" statuses.
Last edited by jonagoldapple on Sun Mar 08, 2020 8:57 pm, edited 1 time in total.
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