Just wondering how I can edit this. Once a sale is completed I go into edit order dashboard/sales/orders/edit orders and I select shipped from the dropdown box.
This sends an email to the customer which is quite confusing.
It says "Your order has been received and will be processed once payment has been confirmed."
I don't want it to say this as the customer has already finalised the order and made payment.
I just want it to say the order has been shipped.
how can I fix this please (using opencart 3.)
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$_['text_greeting'] = 'Thank you for your interest in %s products. Your order has been received and will be processed once payment has been confirmed.';
Crystal Light Centrum Taiwan
Extensions: MailQueue | SUKHR | VBoces
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You said you go in to Sales - Orders - Edit ORders
You should actually be going to Sales - Orders - View Order and from there update the status on the History tab
This means ftp access or via you host control panel.
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It does have a check box "Notify Customer" not sure what this does though
You want to be under View Order::
- To email the customer and update their status
Check Notify Customer.
Change the order status to shipped or whatever status you want.
Add a comment. (e.g " Your order has been shipped". )
^ This will send an email to the customer, with the comment you specified.
Make a test order and try it.
The Edit Order section is mainly if you want to make changes to the order (eg. Add a product, Billing, Shipping, etc.) in which case opencart resends the order email to the customer.
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what could that possibly mean.It does have a check box "Notify Customer" not sure what this does though
Crystal Light Centrum Taiwan
Extensions: MailQueue | SUKHR | VBoces
“Data security is paramount at [...], and we are committed to protecting the privacy of anyone who is associated with our [...]. We’ve made a lot of improvements and will continue to make them.”
When you know your life savings are gone.
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