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view order showing blank page

Posted: Wed Oct 16, 2019 9:58 pm
by Evilonion
If i click on orders and then view order next to the persons name it loads a blank white screen, any ideas?
I can edit orders fine and view everything else. It just seems to be the view order page.

I'm not sure what file controls that bit?

Error logs show nothing

Re: view order showing blank page

Posted: Thu Oct 17, 2019 12:09 am
by thekrotek
Evilonion wrote:
Wed Oct 16, 2019 9:58 pm
Error logs show nothing
You're looking in the wrong error logs then. Set Display Errors to Yes to see the error right on screen.

Re: view order showing blank page

Posted: Thu Oct 17, 2019 5:20 am
by Evilonion
thekrotek wrote:
Thu Oct 17, 2019 12:09 am
Evilonion wrote:
Wed Oct 16, 2019 9:58 pm
Error logs show nothing
You're looking in the wrong error logs then. Set Display Errors to Yes to see the error right on screen.

Literally nothing comes up.
Just loads a completely blank screen.
Only on order preview though.

I created a new site and transferred all orders and customers etc via import/export.
Would be any possible issue there? although if there was i wouldn't be able to edit the orders which i am able to do.

Re: view order showing blank page

Posted: Thu Oct 17, 2019 5:27 am
by Evilonion
website.co.uk is unable to handle this request.
HTTP ERROR 500

thats all that comes up.

Re: view order showing blank page

Posted: Thu Oct 17, 2019 5:32 am
by thekrotek
Sorry to disappoint, but that's not all that's comes out. Find out the way to display the errors on screen or seek for the right error log.

Re: view order showing blank page

Posted: Thu Oct 17, 2019 5:19 pm
by paulfeakins
thekrotek wrote:
Thu Oct 17, 2019 5:32 am
Sorry to disappoint, but that's not all that's comes out. Find out the way to display the errors on screen or seek for the right error log.
Sometimes it is a server error rather than a PHP error (for example caused by an error in .htaccess) and in that case there will be nothing in any of the PHP error logs but in my experience this is much rarer. In that case though your hosting company may be able to help.

Re: view order showing blank page

Posted: Mon Oct 21, 2019 2:30 am
by Evilonion
I've managed to narrow it down.

On the old site i used excel port to export all the customer and order data.
I then uploaded that data to the new site with excellport.
When i do this, clicking on the view order results in the blank page.

What is the best way to transfer the customer, password and order data from the old 3.0.2.0 site to the new 3.0.3.2 site?

I was hoping i could just do a backup restore but the file size is far too big, even sql is 500mb