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Unable to contact SiteGround

Posted: Tue Jun 18, 2019 10:10 pm
by Trustram
Hi.
I hope this is the correct board to post this. I will be most grateful if any SiteGround users can respond. I signed up with SiteGround only 3 weeks ago and already regret doing so. I cannot even raise a support ticket with SG, so support does not appear to exist at all. My issue is that I have installed the free SSL certificate provided by SG but when I access Lets Encrypt there is nothing there, no drop downs, options, nothing, just some garbled text.
I have been attempting to raise a support ticket with SG for 48 hours without success.

Re: Unable to contact SiteGround

Posted: Tue Jun 18, 2019 11:41 pm
by thekrotek
This is definitely a wrong place to ask. Keep trying co contact SiteGround.

Re: Unable to contact SiteGround

Posted: Wed Jun 19, 2019 1:06 am
by Johnathan
If they don't respond within 24 hours, I'd find another host. Many hosts have a 30-day money back policy, so you should see if you can sign up somewhere else, transfer your site, and then get your money back. Any host that doesn't have good support is definitely not worth the potential trouble, no matter how cheap they are.

Re: Unable to contact SiteGround

Posted: Wed Jun 19, 2019 2:23 am
by EvolveWebHosting
I'd also suggest making a full cPanel backup, download it to your local computer and then find another hosting provider to move to. Support should be reachable within minutes and within hours max.

Re: Unable to contact SiteGround

Posted: Wed Jun 19, 2019 5:34 pm
by paulfeakins
As above, just move. We offer hosting, as do many others.