Post by Valerina » Fri Apr 26, 2019 12:38 am

Hi

I have configured the contact form in the admin panel : system -> settings -> store -> mail tab
for submitting a contact form.

This configuration seems to work as I am receiving the emails from the contact form submission.

However, I am getting a blank page after the form submits.

How do I resolve this?

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Post by D3MO » Fri Apr 26, 2019 3:07 am

first capture the error . that is make errors display in your host and then you at least know where to look. pm if you need a help:)

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Post by thekrotek » Fri Apr 26, 2019 3:37 am

Here you go:

https://thekrotek.com/support/reporting-issues

Pay special attention to the bottom section about displaying errors.

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Post by D3MO » Fri Apr 26, 2019 2:48 pm

thekrotek wrote:
Fri Apr 26, 2019 3:37 am
Here you go:

https://thekrotek.com/support/reporting-issues

Pay special attention to the bottom section about displaying errors.
Nice informative text:) another one method you should write about :) is to add error_reporting(E_ALL);
ini_set('display_errors', 1); in index.php or admin/index.php

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Post by thekrotek » Fri Apr 26, 2019 3:40 pm

D3MO wrote:
Fri Apr 26, 2019 2:48 pm
another one method you should write about :) is to add error_reporting(E_ALL);
ini_set('display_errors', 1); in index.php or admin/index.php
This is folder specific, but I listed global ways to display errors all over the site.

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Post by paulfeakins » Fri Apr 26, 2019 7:34 pm

thekrotek wrote:
Fri Apr 26, 2019 3:37 am
Here you go:

https://thekrotek.com/support/reporting-issues

Pay special attention to the bottom section about displaying errors.
"How to properly report an issue"

Was this inspired by my blog:
"How to Report a Bug the Right Way"
https://www.antropy.co.uk/blog/how-to-r ... right-way/

I'm flattered if so ;)

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Post by paulfeakins » Fri Apr 26, 2019 7:37 pm

Valerina wrote:
Fri Apr 26, 2019 12:38 am
How do I resolve this?
As others have said, a blank page means an error message that is being hidden. You should be able to find it in your error logs in the OC admin. If not it will be in a file:

/error_log
or
/admin/error_log

Read the error carefully, it may give you clues. If not , paste it here and we will see if it tells us the problem!

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Post by thekrotek » Fri Apr 26, 2019 7:45 pm

paulfeakins wrote:
Fri Apr 26, 2019 7:34 pm
Was this inspired by my blog:
"How to Report a Bug the Right Way"
Yeah, I decided to create such page for myself, because lots of customers think, that developers are spidermen or something and must understand "doesn't work" issue reports right away.

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Post by paulfeakins » Fri Apr 26, 2019 7:54 pm

thekrotek wrote:
Fri Apr 26, 2019 7:45 pm
Yeah, I decided to create such page for myself, because lots of customers think, that developers are spidermen or something and must understand "doesn't work" issue reports right away.
Indeed, it's a useful tool to have! :)

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Post by D3MO » Sat Apr 27, 2019 1:37 am

thekrotek wrote:
Fri Apr 26, 2019 7:45 pm
paulfeakins wrote:
Fri Apr 26, 2019 7:34 pm
Was this inspired by my blog:
"How to Report a Bug the Right Way"
Yeah, I decided to create such page for myself, because lots of customers think, that developers are spidermen or something and must understand "doesn't work" issue reports right away.
Does spiderman understands it:))?

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Post by thekrotek » Sat Apr 27, 2019 4:35 am

D3MO wrote:
Sat Apr 27, 2019 1:37 am
Does spiderman understands it:))?
Of course! He has spidey senses. Y ou don't even have to tell him about your issues - he already knows everything.

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Post by paulfeakins » Sat Apr 27, 2019 4:37 am

thekrotek wrote:
Sat Apr 27, 2019 4:35 am
he already knows everything.
Are you getting him confused with Jesus?

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Post by thekrotek » Sat Apr 27, 2019 5:01 am

paulfeakins wrote:
Sat Apr 27, 2019 4:37 am
Are you getting him confused with Jesus?
I always thought Jesus can climb the walls and shoot the web :-(

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Post by paulfeakins » Sat Apr 27, 2019 5:05 am

thekrotek wrote:
Sat Apr 27, 2019 5:01 am
I always thought Jesus can climb the walls and shoot the web :-(
:laugh: no he's the one that can walk on water and rise from the dead! :laugh:

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Post by thekrotek » Sat Apr 27, 2019 5:33 am

paulfeakins wrote:
Sat Apr 27, 2019 5:05 am
:laugh: no he's the one that can walk on water and rise from the dead! :laugh:
Nuh-uh! This is Aquaman!

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