Post by rkeles » Sat Mar 23, 2019 8:11 pm

Hi,
I did not change anything from backend but I see my page oriantation is moved. But problem is only on home page and products page.
Can you check my website up with different browsers to see what the problem can be? How can I find solition.
Please check with Chrome;
Here is the page has problem:
https://www.demirkayaoptik.com/index.ph ... ommon/home
https://www.demirkayaoptik.com/makinala ... tre-LM-700

And please check this page, you will understand what do I mean.
This page works fine: https://www.demirkayaoptik.com/sss

thanks.

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Post by IP_CAM » Sat Mar 23, 2019 9:44 pm

Well, you're talking about a paid Custom Journal Theme Extension,
and such is usually not beeing 'handled' in the OC Forum Section. So,
better contact Journal Support, or then, get professional OC Support.
Ernie

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Post by rkeles » Sat Mar 23, 2019 10:00 pm

Thanks for reply.
I have been contact them. They said the problem comes from OC. Not from our end.

they said:
DigitalAtelier Author
1 day ago Flag

Hi, unfortunately we can’t replicate that on our end, there must be something on your end that’s causing it.

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Post by IP_CAM » Sat Mar 23, 2019 10:45 pm

Well, it's easy, to claim something else, to be the source of problems. :D
But whatever, Paid Extensions are not part of this here, you therefore
have to get Pro Support, to solve such.
Ernie

I'm no longer quite active at the Forum, to reach me, better contact: jti@jacob.ch
My free Opencart LIGHT 1.5.6.5 Code is available on GitHub soon,
a Demoversion of it can be seen in Action here: http://www.bigmax.ch
930+ FREE OC Extension-Repositories - from OC v.1.5.x up, on the
world's largest OC-related Github Site: https://github.com/IP-CAM
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Post by rkeles » Mon Mar 25, 2019 4:23 pm

so, would you help me to resolve this problem with pro support? If so how much you charge?
Or should I offer to Journal support team?

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Post by paulfeakins » Mon Mar 25, 2019 6:53 pm

rkeles wrote:
Mon Mar 25, 2019 4:23 pm
so, would you help me to resolve this problem with pro support? If so how much you charge?
Or should I offer to Journal support team?
You should ask in the Commercial Support Forum or you could contact us, details in sig.

For quick, professional OpenCart support please email info@antropy.co.uk


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