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500 Internal Error on Checkout - Register Account

Posted: Thu Feb 14, 2019 4:35 am
by 227adriani
When I try to checkout and register an account I keep getting a 500 - Internal Server error. It happens after I've put in all the information, clicked on the privacy checkbox and then click on the Continue button.

I've read that it could be a permissions error but I've tripled checked the permissions from the installation documentation and they are correct. I'm not seeing anything in the error log either. It's hosted on my private virtual server which is a windows 2008 r2 server. Any help would be greatly appreciated.

Re: 500 Internal Error on Checkout - Register Account

Posted: Thu Feb 14, 2019 9:37 am
by rgbrewer
Most likely a modification you've added that doesn't work. Start by deleting any mods.

If you havent installed any, permissions error is still the #1 most likely thing.

Re: 500 Internal Error on Checkout - Register Account

Posted: Thu Feb 14, 2019 7:43 pm
by paulfeakins
227adriani wrote:
Thu Feb 14, 2019 4:35 am
I've read that it could be a permissions error but I've tripled checked the permissions from the installation documentation and they are correct. I'm not seeing anything in the error log either. It's hosted on my private virtual server which is a windows 2008 r2 server. Any help would be greatly appreciated.
Why would you choose Windows for a PHP site?

Re: 500 Internal Error on Checkout - Register Account

Posted: Thu Feb 14, 2019 10:05 pm
by straightlight
Only use Windows web hosting if a work organization inclines the request for it as many users within a domain may need to rely on a specific resource or software licensing tools that Linux may not provide due to its security settings. Otherwise, to host a website such as an e-commerce software, I always recommend Linux OSes.

As for reporting error activities, I would suggest to consult your IIS Logs and look for recent indexes of: 500 in the entries.

Re: 500 Internal Error on Checkout - Register Account

Posted: Sun Feb 17, 2019 3:51 am
by keiron1992
Check your mail server settings in admin. This maybe caused by the registration email failing to send, had same problem myself when testing using a gmail account and I had entered the settings incorrectly, fastest way to rule this out is just remove the mail server details, test and see if it resolves the problem.