Post by sameverything » Sat Sep 29, 2018 11:50 pm

When I try to use Image Manager to upload an image, it will Not appear in the browser, until after I log out OpenCart, then log back in.
E.g. , Try creating a Directory in Image Brower, once the directory is created, even if you refresh, you will not see the directory, until, After you log out OpenCart, then log back in.

I have this issue on ALL of my OpenCart Installations at the moment... Pretty annoying.

This was working all FINE on my last host. However, after moving to a new hosting company, I am getting this issue.
What can be possibly causing this issue which is Host related?

The current host is A2 hosting, and they advertise their hosting as "optimised for OpenCart"

I have already contacted them and opened a ticket, however, it's been 15 hours and no solutions offered yet.
I am NOT very optimistic about A2 hosting, as I had a bad experience from their support from day 1.
All of the emails were bouncing, and they couldn't fix the issue for a few days.

So I am hoping to get some solution from OpenCart while A2 Hosting is "looking into my issue"

Any suggestions that I can pass to A2 Hosting?

I'm on their Linux Turbo Shared Hosting solution.
https://www.a2hosting.co.uk/web-hosting/compare

I was on SiteGround prior to this, and everything was fine with FANTASTIC SPPORT! I only changed as they were advertised as Optimised for OpenCart, and were... Cheaper :)

Thanks peeps
Sam

Newbie

Posts

Joined
Mon Oct 16, 2017 1:00 am

Post by paulfeakins » Mon Oct 01, 2018 6:52 pm

sameverything wrote:
Sat Sep 29, 2018 11:50 pm
I was on SiteGround prior to this, and everything was fine with FANTASTIC SPPORT! I only changed as they were advertised as Optimised for OpenCart, and were... Cheaper :)
And now you've learnt a valuable business lesson that buying cheap isn't a good idea ;)

For quick, professional OpenCart support please email info@antropy.co.uk


User avatar
Expert Member

Posts

Joined
Mon Aug 22, 2011 11:01 pm
Location - Reigate, Surrey, United Kingdom

Post by sameverything » Tue Oct 02, 2018 3:17 am

OMG the support is VERY SLOW
AFTER 4 DAYS I got a response saying:
" Login details do not work, please send correct login details"
I checked login details, they were correct, then noticed there is a folder on my OpenCart created on 29th September BY A2, NAMED "A2 Hosting"

So basically, they lie about the "Not being able to login" just to buy extra time... WHICH made me angry and disappointed!

So finally got another response, and this is what they are saying

"This issue is OpenCart related and out of the scope of support... We are investigating but contact OpenCart ... blabla "

Bare in mind 2 things:

I purchased A2 Hosting because it was ADVERTISED as "Optimised for OpenCart"
AND
Was advertised ON OPENCART's Website

There were NO issues on SiteGround . This is clearly a Server issue, as ALL OpenCart websites have been affected, which were FINE on SiteGround

I made a copy of one of the sites today, and upload it on a SiteGround account of a friend, and works FINE!


QUESTION:
1) What SETTINGS on the server could be affecting this?
2) How would OpenCart deal with false advertisement on their site?

Thanks

Newbie

Posts

Joined
Mon Oct 16, 2017 1:00 am

Post by Daniel » Wed Oct 03, 2018 2:56 pm

I'm, pretty sure the issue is something you have done. contact the opencart support i pay people full time to provide support.

a2hosting i dont think they can provide programming issue fixes.

OpenCart®
Project Owner & Developer.


User avatar
Administrator

Posts

Joined
Fri Nov 03, 2006 6:57 pm

Post by sameverything » Sat Oct 06, 2018 3:01 am

Hi Daniel.

No. It was like this the from the first day I moved across to A2 Hosting.
All files are the same, all DB the same. Everything the same.
Must be some server setting.
I installed the exact same DB and files on a SiteGround server, and it's working FINE on the SiteGround server.

This is driving me nuts.

Newbie

Posts

Joined
Mon Oct 16, 2017 1:00 am

Post by dthralls » Fri Dec 28, 2018 8:02 am

We are having the exact same issue with our OpenCart website that we are hosting through A2Hosting. Everything has been problematic from the get go. Was there ever a solution to the initial problem?

Newbie

Posts

Joined
Mon Dec 10, 2018 5:53 am

Post by jfnewell1965 » Tue Feb 19, 2019 12:50 pm

Any Resolution to this? I am having the same problem.

New member

Posts

Joined
Sat Dec 01, 2018 10:19 pm

Post by EvolveWebHosting » Tue Feb 26, 2019 8:40 am

Have any of you considered moving to a different provider or has A2 finally resolved this for you? Based on the posts here, it sounds like a server configuration related issue since all of you are experiencing the same thing on their servers.

Image
https://www.evolvewebhost.com
$10.49 .com Registration and $9.99 .com Transfers in now
Guaranteed top level opencart performance and support. Risk free 30 day money back guarantee & free transfers.
Image


User avatar
Active Member

Posts

Joined
Fri Mar 27, 2015 11:13 pm
Location - Denver, Colorado, USA

Post by admin@deesbees.com » Wed Feb 27, 2019 1:26 am

I had the exact same issue. But I had another install that was in fact working. Here's my fix, hope it works for you. Any opencart installed in the public_html folder were having issues. When I moved it to the root of the host, outside of public_html, it started working. Cpanel. Opencart 3.0.2.0 and 3.0.3 work once I moved it out of public_html. Also... I had to uninstall/reinstall to get it to work. Just moving it didn't resolve the issue. Good luck!


Posts

Joined
Thu Jan 24, 2019 3:18 am

Post by sameverything » Wed Feb 27, 2019 11:50 pm

Hi Guys.
Just to update you on how I fixed the issue.
I moved to a new hosting and didn't change a thing, and everything started to work... SO... NOT SURE what's up with A2..

And the irony is, they advertise on OpenCart.com :laugh:

Newbie

Posts

Joined
Mon Oct 16, 2017 1:00 am

Post by EvolveWebHosting » Thu Feb 28, 2019 12:15 am

sameverything wrote:
Wed Feb 27, 2019 11:50 pm
Hi Guys.
Just to update you on how I fixed the issue.
I moved to a new hosting and didn't change a thing, and everything started to work... SO... NOT SURE what's up with A2..

And the irony is, they advertise on OpenCart.com :laugh:
Glad you got it resolved. Who did you move to?

Image
https://www.evolvewebhost.com
$10.49 .com Registration and $9.99 .com Transfers in now
Guaranteed top level opencart performance and support. Risk free 30 day money back guarantee & free transfers.
Image


User avatar
Active Member

Posts

Joined
Fri Mar 27, 2015 11:13 pm
Location - Denver, Colorado, USA

Post by sameverything » Thu Feb 28, 2019 3:22 am

https://krystal.co.uk
10 individual cPanel accounts, for around $25 / month. So far good. Just slow support.

Newbie

Posts

Joined
Mon Oct 16, 2017 1:00 am

Post by KaptinAmerika » Fri Oct 04, 2019 9:56 am

I am on BlueHost and I did not start having this issue until after I updated to 3.0.3.2
I think it might have something to so with the PHP version that is running.
I am using 7.0 because my main site is ZenCart and I am not up to date enough with it to move to a higher PHP version without breaking imaging due to a template I am running.

Newbie

Posts

Joined
Sat Jan 16, 2016 1:11 pm

Post by EvolveWebHosting » Sat Oct 05, 2019 12:23 am

KaptinAmerika wrote:
Fri Oct 04, 2019 9:56 am
I am on BlueHost and I did not start having this issue until after I updated to 3.0.3.2
I think it might have something to so with the PHP version that is running.
I am using 7.0 because my main site is ZenCart and I am not up to date enough with it to move to a higher PHP version without breaking imaging due to a template I am running.
If you have cPanel, you can change the PHP version by domain so you could leave PHP 7.0 running for ZenCart and try 7.1, 7.2 or 7.3 for Opencart. With Multi PHP Manager, you can switch 'on the fly' without taking a backup. There's no risk to losing data. Switch it, test it and if it all works, leave it. If not, switch it back.

Image
https://www.evolvewebhost.com
$10.49 .com Registration and $9.99 .com Transfers in now
Guaranteed top level opencart performance and support. Risk free 30 day money back guarantee & free transfers.
Image


User avatar
Active Member

Posts

Joined
Fri Mar 27, 2015 11:13 pm
Location - Denver, Colorado, USA
Who is online

Users browsing this forum: No registered users and 23 guests