Post by jornmo » Mon Jul 02, 2018 9:08 pm

Hi!

After upgrading one of our stores from OC2 to OC3, we do no longer get order emails. The contact form works.
With a different store that we have on a different hosting provider, the problem was reversed. Could there be an issue with how OC is sending mails?

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Post by straightlight » Mon Jul 02, 2018 9:21 pm

No precise OC version provided. However, ensure to see 33 events from your admin - > extensions - > events list and that your admin - > systems - > settings - > edit settings - > mail tab's bottom form is also configured.

The most generated errors being found on Opencart forum originates from contributed programming. The increased counters are caused by posted redundancies of the same solutions that were already provided prior.

F. Rules:

- viewtopic.php?f=176&t=200480
- viewtopic.php?f=176&t=200804


Regards,
Straightlight


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Post by jornmo » Mon Jul 02, 2018 9:26 pm

Hi and thank you for your reply!

Both are latest versions. The events list is blank. The mail settings are properly set, using MAIL.

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Post by straightlight » Mon Jul 02, 2018 9:29 pm

The events list is blank.
Then, the issue lies there as the solution has been posted on the forum on many occasions. It must contain 33 events in the list by default.

To rectify the issue, in your PHPMyAdmin, in the SQL tab of the Opencart database, execute the following query by also renaming the database table prefix name on each query lines if you use a different one:

Code: Select all

INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(1, 'activity_customer_add', 'catalog/model/account/customer/addCustomer/after', 'event/activity/addCustomer', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(2, 'activity_customer_edit', 'catalog/model/account/customer/editCustomer/after', 'event/activity/editCustomer', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(3, 'activity_customer_password', 'catalog/model/account/customer/editPassword/after', 'event/activity/editPassword', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(4, 'activity_customer_forgotten', 'catalog/model/account/customer/editCode/after', 'event/activity/forgotten', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(5, 'activity_transaction', 'catalog/model/account/customer/addTransaction/after', 'event/activity/addTransaction', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(6, 'activity_customer_login', 'catalog/model/account/customer/deleteLoginAttempts/after', 'event/activity/login', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(7, 'activity_address_add', 'catalog/model/account/address/addAddress/after', 'event/activity/addAddress', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(8, 'activity_address_edit', 'catalog/model/account/address/editAddress/after', 'event/activity/editAddress', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(9, 'activity_address_delete', 'catalog/model/account/address/deleteAddress/after', 'event/activity/deleteAddress', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(10, 'activity_affiliate_add', 'catalog/model/account/customer/addAffiliate/after', 'event/activity/addAffiliate', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(11, 'activity_affiliate_edit', 'catalog/model/account/customer/editAffiliate/after', 'event/activity/editAffiliate', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(12, 'activity_order_add', 'catalog/model/checkout/order/addOrderHistory/before', 'event/activity/addOrderHistory', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(13, 'activity_return_add', 'catalog/model/account/return/addReturn/after', 'event/activity/addReturn', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(14, 'mail_transaction', 'catalog/model/account/customer/addTransaction/after', 'mail/transaction', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(15, 'mail_forgotten', 'catalog/model/account/customer/editCode/after', 'mail/forgotten', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(16, 'mail_customer_add', 'catalog/model/account/customer/addCustomer/after', 'mail/register', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(17, 'mail_customer_alert', 'catalog/model/account/customer/addCustomer/after', 'mail/register/alert', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(18, 'mail_affiliate_add', 'catalog/model/account/customer/addAffiliate/after', 'mail/affiliate', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(19, 'mail_affiliate_alert', 'catalog/model/account/customer/addAffiliate/after', 'mail/affiliate/alert', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(20, 'mail_voucher', 'catalog/model/checkout/order/addOrderHistory/after', 'extension/total/voucher/send', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(21, 'mail_order_add', 'catalog/model/checkout/order/addOrderHistory/before', 'mail/order', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(22, 'mail_order_alert', 'catalog/model/checkout/order/addOrderHistory/before', 'mail/order/alert', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(23, 'statistics_review_add', 'catalog/model/catalog/review/addReview/after', 'event/statistics/addReview', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(24, 'statistics_return_add', 'catalog/model/account/return/addReturn/after', 'event/statistics/addReturn', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(25, 'statistics_order_history', 'catalog/model/checkout/order/addOrderHistory/after', 'event/statistics/addOrderHistory', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(26, 'admin_mail_affiliate_approve', 'admin/model/customer/customer_approval/approveAffiliate/after', 'mail/affiliate/approve', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(27, 'admin_mail_affiliate_deny', 'admin/model/customer/customer_approval/denyAffiliate/after', 'mail/affiliate/deny', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(28, 'admin_mail_customer_approve', 'admin/model/customer/customer_approval/approveCustomer/after', 'mail/customer/approve', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(29, 'admin_mail_customer_deny', 'admin/model/customer/customer_approval/denyCustomer/after', 'mail/customer/deny', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(30, 'admin_mail_reward', 'admin/model/customer/customer/addReward/after', 'mail/reward', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(31, 'admin_mail_transaction', 'admin/model/customer/customer/addTransaction/after', 'mail/transaction', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(32, 'admin_mail_return', 'admin/model/sale/return/addReturn/after', 'mail/return', 1);
INSERT INTO `oc_event` (`event_id`, `code`, `trigger`, `action`, `status`) VALUES
(33, 'admin_mail_forgotten', 'admin/model/user/user/editCode/after', 'mail/forgotten', 1);

The most generated errors being found on Opencart forum originates from contributed programming. The increased counters are caused by posted redundancies of the same solutions that were already provided prior.

F. Rules:

- viewtopic.php?f=176&t=200480
- viewtopic.php?f=176&t=200804


Regards,
Straightlight


Legendary Member

Posts

Joined
Mon Nov 14, 2011 11:38 pm
Location - Canada, ON

Post by jornmo » Mon Jul 02, 2018 9:39 pm

Ahhh O0

Thanks a lot! That worked!

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