I'm using 3.0.3.2 and keep having iphone users tell me the checkout steps do not open for them - they see the step list, but the window under it like selecting guest/register etc do not open so they cannot enter anything to checkout.
I do not have an iphone so cannot check it myself - any ideas how to fix? I use the default 3.0.3.2 template
Running Opencart v3.0.3.2 with multi-stores and the default template from https://www.labeshops.com which has links to all my stores.
Unconfirmed.labeshops wrote: ↑Thu Jul 22, 2021 11:29 pmI'm using 3.0.3.2 and keep having iphone users tell me the checkout steps do not open for them - they see the step list, but the window under it like selecting guest/register etc do not open so they cannot enter anything to checkout.
I do not have an iphone so cannot check it myself - any ideas how to fix? I use the default 3.0.3.2 template
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Straightlight
Programmer / Opencart Tester
If you look at your web browser's developer console, you have a few JavaScript errors that are related to extensions. Might not be the problem but worth starting there.labeshops wrote: ↑Thu Jul 22, 2021 11:29 pmI'm using 3.0.3.2 and keep having iphone users tell me the checkout steps do not open for them - they see the step list, but the window under it like selecting guest/register etc do not open so they cannot enter anything to checkout.
I do not have an iphone so cannot check it myself - any ideas how to fix? I use the default 3.0.3.2 template
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most of which is in my forum signature. I don't use any checkout extensions and its the default theme.
Running Opencart v3.0.3.2 with multi-stores and the default template from https://www.labeshops.com which has links to all my stores.
however your payment information list and newsletter makes it more complicated than necessary.
I had to scroll all over the place to find the continue button.
(fyi: please do not post in bug reports for general issues, it makes real bugs more difficult to follow)
DISCLAIMER:
You should not modify core files .. if you would like to donate a cup of coffee I will write it in a modification for you.
https://www.youtube.com/watch?v=zXIxDoCRc84
Export/Import Tool * SpamBot Buster * Unused Images Manager * Instant Option Price Calculator * Number Option * Google Tag Manager * Survey Plus * OpenTwig
You can try some online simulator for iphone.labeshops wrote: ↑Thu Jul 22, 2021 11:29 pmI'm using 3.0.3.2 and keep having iphone users tell me the checkout steps do not open for them - they see the step list, but the window under it like selecting guest/register etc do not open so they cannot enter anything to checkout.
I do not have an iphone so cannot check it myself - any ideas how to fix? I use the default 3.0.3.2 template
You may like these extension : - https://www.opencart.com/index.php?rout ... r=cmsrooms
I use the default v3 theme. Customers are still telling me they cannot add to cart or checkout when using an iphone or ipad.
Running Opencart v3.0.3.2 with multi-stores and the default template from https://www.labeshops.com which has links to all my stores.
which of my stores did you test it from? I did put a 1 page checkout mod on some of my stores seeing if that would help, though haven't implemented it go. Not sure what lists you are referring to. Don't know what name to look for to find your test under missing orders.by mona wrote: ↑Fri Nov 12, 2021 12:25 amno issues - done works on iPhone. you can find it in missing orders.
however your payment information list and newsletter makes it more complicated than necessary.
I had to scroll all over the place to find the continue button.
(fyi: please do not post in bug reports for general issues, it makes real bugs more difficult to follow)
Running Opencart v3.0.3.2 with multi-stores and the default template from https://www.labeshops.com which has links to all my stores.
You may have to check your server's raw access logs, for the exact time these errors for iPhone users occurred. Also, it might be a good idea to upgrade your jquery 2.1.1 (which is quite an old version) to a slightly newer version, e.g. to 3.6.0.
As I said, the Safari browser has some strange bugs not found in any other web browser.
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Any sort of javascript errors can cause weird behaviour, especially in safari and mobile browsers in general. Sometimes a javascript error can halt all javascript execution, which might explain why some iphone users cannot do anything.
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I tested the one in your footer, but you have changed it and now it is totally broken for anything to do with Apple.labeshops wrote: ↑Tue Jan 04, 2022 4:37 amwhich of my stores did you test it from? I did put a 1 page checkout mod on some of my stores seeing if that would help, though haven't implemented it go. Not sure what lists you are referring to. Don't know what name to look for to find your test under missing orders.by mona wrote: ↑Fri Nov 12, 2021 12:25 amno issues - done works on iPhone. you can find it in missing orders.
however your payment information list and newsletter makes it more complicated than necessary.
I had to scroll all over the place to find the continue button.
(fyi: please do not post in bug reports for general issues, it makes real bugs more difficult to follow)
The pop ups, the menu, the add to cart, the mini cart .. nothing works on any apple devices.
I know your sites for a long time - you have now broken everything. Your site has had a lot of changes since your post Nov 11th. Your site might be default theme but it is the extensions - nothing to do with opencart.
You will have to purchase an apple device yourself and remove the extensions one by one. You have built these sites yourself over so many years - what have you done? why? Yes they were a little outdated in places, but I would still buy from you .. now it looks a little brighter and more modern but I can buy anything .. I can’t even browse your store .. nada ..
DISCLAIMER:
You should not modify core files .. if you would like to donate a cup of coffee I will write it in a modification for you.
https://www.youtube.com/watch?v=zXIxDoCRc84
Code: Select all
Navigated to https://www.gothicplus.com/checkout
Uncaught Error: Bootstrap's JavaScript requires jQuery
<anonymous> https://www.gothicplus.com/catalog/view/javascript/bootstrap/js/bootstrap.min.js:6
bootstrap.min.js:6:37
This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. checkout
Loading failed for the <script> with source “https://www.googletagmanager.com/gtag/js?id=AW-1013629625”. checkout:56:1
Loading failed for the <script> with source “https://s7.addthis.com/js/300/addthis_widget.js#pubid=ra-5790c3d25dfd41cb”. checkout:2151:1
Uncaught TypeError: $(...).tooltip is not a function
<anonymous> https://www.gothicplus.com/catalog/view/javascript/common.js?t=10:47:29:130
jQuery 8
common.js:130:33
....
Some cookies are misusing the recommended “SameSite“ attribute 2
Loading failed for the <script> with source “https://dash.getastra.com/cdn-cgi/apps/head/jSscO-IEdbgOmqabm4JqEfVEIAc.js”. 140:7:1
Uncaught ReferenceError: _gaq is not defined
<anonymous> https://www.gothicplus.com/checkout:49
checkout:49:1
Anyone of these might cause the Safari browser users to run into problems.
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The only issue was a css issue and some content that was in the way to find the continue button to place the order.
Since then a number of extensions have been added and those are causing all those javascript errors that were not there before. This is more than the 1 page checkout .. there are other javascript additions.
DISCLAIMER:
You should not modify core files .. if you would like to donate a cup of coffee I will write it in a modification for you.
https://www.youtube.com/watch?v=zXIxDoCRc84
I have had the same problem for several months now, and no luck fixing it. Can anyone help me out?
My shop: www.rekords.net
Best regards
Jakob
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